What can cause this touchpad problem? aspire A515-51G-58CR

Testry
Testry Member Posts: 9 New User
edited August 2023 in 2018 Archives
Hello guys!

I have an Acer aspire A515-51G-58CR laptop and my touchpad stopped working. I would like to ask you for advice because I've been dealing with this for days. So after I turned my laptop on my touchpad was completely unusable. I updated the driver through device manager and also run a windows update. Now it is working but unresponsive for a few seconds randomly. I've tried installing older touchpad drivers (elan) and updating the serial IO driver because somebody suggested it might help,but it didn't. I have the 'ELAN I2C FIlter Driver' (2017. 11. 16.) right now.
Thank you for your answer.

Answers

  • Hi,
    Go to BIOS and check whether you have Basic mode for Touchpad, if it is, switch to Advanced mode.

  • Testry
    Testry Member Posts: 9 New User
    It is on advanced mode.
  • Testry
    Testry Member Posts: 9 New User
    I switched to Basic. It worked for like 3 senconds and now no response  :/
  • You may have to send it for a Service under warranty, please contact Acer support centre in your region.
    http://www.acer.com/worldwide/support/
  • Testry
    Testry Member Posts: 9 New User
    Is it normal that the device is not showing up here?
  • Have you checked that the mouse is showing up in the device manager? What is the error code being displayed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Testry
    Testry Member Posts: 9 New User
    It is showing up in Device manager. There is no error being displayed.
  • OK! Have you pressed the fn + f6 keys to activate the mouse? Have you tried uninstalling and deleting the mouse driver in the device manager and then restarting the notebook?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Noahjose
    Noahjose Member Posts: 17 Troubleshooter
    Have you tried taking your laptop apart and checking the ribbon cable that connects the touchpad to the motherboard? if its fine, your touchpad may be dead.
  • Testry
    Testry Member Posts: 9 New User
    It is activated because it is working most of the times but doesn't respond randomly for seconds.I tried reinstalling the drivers. I haven't taken it apart though. I might try that sometime. I don't know exactly how that cable looks but I guess I can find it on google.
  • OK! This is the flat cable:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Testry
    Testry Member Posts: 9 New User
    Do I lose warranty if I remove the back panel? Also, would a windows reinstall help?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited December 2018
    Before opening the notebook, make sure the mouse works in safe mode:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Testry
    Testry Member Posts: 9 New User
    I took it apart and everything was fine, at least what I can tell. Any other ideas? Should I try reinstalling windows?
  • I think it's worth you to reinstall the operating system! To do this, just press the alt + f10 keys before the Acer logo!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)