My Aspire E5-576-56Y4 freezes and shuts down while playing video.

Liamos1
Liamos1 Member Posts: 2 New User
edited August 2023 in 2018 Archives
My acer aspire screen suddenly freezes while playing video like youtube or netflix. The screen also changes colour and distorts. After ten seconds or so the laptop shuts down completely. Afterwards I can immediately restart the laptop is fine. On occasion it's possible to watch a whole movie without a problem but at other times it freezes and shuts down after a couple minutes of youtube. Does anyone know what causes this? I added a photo of the screen while it was happening. 

thanks, 
Liam

Answers

  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    edited December 2018
    You probably have the resolution set too high on youtube. Hover the mouse over the youtube bar and click on the tool settings icon. Adjust resolution lower. Jack E/NJ

    Jack E/NJ

  • Liamos1
    Liamos1 Member Posts: 2 New User
    It also happens on netflix or streaming other online video where you can't select resolution so can't be youtube settings unfortunately
  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    Right click a blank spot on the desktop. Either click on Graphics properties or options. Try experimenting with lower system resolutions when streaming. You may lose some screen area as a compromise during streaming. Jack E/NJ

    Jack E/NJ