Nitro 5 Ryzen AN515-42 sreen goes black, keyboard still lit and bleep sound when pressing any key.

vijayant91
vijayant91 Member Posts: 11 New User
edited November 2023 in 2018 Archives
My new Nitro 5 Ryzen AN515-42 laptop is not even a week old and it's screen goes all black sometimes when surfing, screen doesn't switch off it goes only black. keyboard lights are still lit and a bleep sound occur when pressing any key. please solve the problem as i have already had this problem three times since 4 days of buying this laptop. 

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    My new Nitro 5 Ryzen AN515-42 laptop is not even a week old and it's screen goes all black sometimes when surfing, screen doesn't switch off it goes only black. keyboard lights are still lit and a bleep sound occur when pressing any key. please solve the problem as i have already had this problem three times since 4 days of buying this laptop. 
    Looks like the unit is working. Please try the below steps.

    1.Unplug the AC adapter from your notebook.
    2.Turn the notebook and look for battery reset pin hole.
    3.insert the paper clip and hold it for 30 - 40 seconds.
    4.Turn over the notebook one last time and plug in your AC adapter.
    5.Turn on your notebook.
    Click on 'Yes' to accept my comment as answer
  • ballakkur
    ballakkur Member Posts: 6 New User
    I have the same problem.Was this resolved? If so how did you do it?
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    ballakkur said:
    I have the same problem.Was this resolved? If so how did you do it?
    have you tried the above steps that was mentioned. If not please try and let us know..
    Click on 'Yes' to accept my comment as answer
  • dclanz
    dclanz Member Posts: 112 Skilled Fixer WiFi Icon
    My new Nitro 5 Ryzen AN515-42 laptop is not even a week old and it's screen goes all black sometimes when surfing, screen doesn't switch off it goes only black. keyboard lights are still lit and a bleep sound occur when pressing any key. please solve the problem as i have already had this problem three times since 4 days of buying this laptop. 
    I actually ran into this issue during the first month I had the laptop but it seemed to be resolved after some updates (BIOS, video drivers, etc). Try the steps recommended by Rudy first, then see about updating your system with the latest updates from the Acer support page for your model.
    If a post helps or answers your question, be sure to hit the like button so the poster knows they were helpful.
    Try using the search function before posting, as your question may have been asked and resolved before.
    Be sure to check out my Acer An515-42 Clean Install Guide.
  • AngryFreak
    AngryFreak Member Posts: 3 New User
    same here 2 weeks and problem like yours  AN 515-51-727N
  • AMDKilla
    AMDKilla Member Posts: 57 Devotee WiFi Icon
    Be aware that BIOS revision 1.11 will turn off the backlight on the keyboard like on battery power even with the AC plugged in.
  • AngryFreak
    AngryFreak Member Posts: 3 New User
    AMDKilla said:
    Be aware that BIOS revision 1.11 will turn off the backlight on the keyboard like on battery power even with the AC plugged in.
    im using 1.20
  • Atik4713
    Atik4713 Member Posts: 8

    Tinkerer

    edited November 2018
    same here 2 weeks and problem like yours  AN 515-51-727N
    (Black Screen on Powering On)Try Left Shift Key + Power button key with ac plugged "out".It will pop up the Recovery Options Menu.Select accordingly since Resetting or Restore are the only options.In my case only Resetting was the one since I had black screen as well as my windows got corrupted due to 3rd party Software(DriverEasyPro which I used for updating my Rx560X graphics driver)...

    Pls it is recommend to download all the drivers from official website only and stop trying those 3rd Party softwares....They really does not work at times. 

    [Edited by Acer-Harvey]