Aspire V3-372 blue screens

betazoid
betazoid Member Posts: 11 New User
edited August 2023 in 2018 Archives
Hi, since a few weeks or months I keep getting blue screens with my Aspire V3-372. I happens about once a week and it appears to have something to do with the wifi driver or hardware. A few days ago I thought I solved the problem. I updated the wifi driver with the help of the Acer Care Center. However, yesterday it happened again. After the laptop came back from standby, there was no wifi connection. I tried to click on repair (solve problem, in the tray), and that's when the blue screen came. The info on the blue screen was: page fault in nonpaged area, reason: ndis.sys.
However, before the wifi driver update, the bluescreen reason was: Qcamain10x64.sys. Also, after the bluescreen, I need to reactivate the wifi adapter manually.
What is going on? Is my wifi hardware broken? Or has it something to do with a Windows 10 update? Btw, I tried to reset the OS to factory default. Did not help apparently.
Thanks in advance for the help
Anna

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Check if this helps:
    a) activate the system protection:

    c) do a disk cleanup and restart:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Check if this helps:
    a) activate the system protection:

    c) do a disk cleanup and restart:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • betazoid
    betazoid Member Posts: 11 New User
    Thanks for the quick answer. Trying it. However, disc cleanup takes very long...
  • betazoid
    betazoid Member Posts: 11 New User
    Well I executed the Driver Booster app, it found lots of old drivers. I have updated them now. Let's see if the blue screen continues. But... where did to Driver Booster get all those drivers from? I thought my drivers were up to date.
  • Acer and Microsoft do not update the drivers! Although the drivers available on the Acer website are optimized for your model, sometimes the latest drivers may solve some compatibility issues, especially with the latest versions of windows!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • betazoid
    betazoid Member Posts: 11 New User
    Well I guess if this does not help, the actual hardware is broken, right?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited November 2018
    I do not think so! Make sure that uninstalling and deleting the wifi network card driver in the device manager resolves the problem:

    Can you take a photo of this error? Can you inform the model of the network card wifi?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • betazoid
    betazoid Member Posts: 11 New User
    I do not understand. Why would I uninstall the new driver? I will not have wifi then. I will have to reinstall some wifi driver, right? I think I will wait some days now and see if the blue screen returns, or at least until the blue screen returns.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited November 2018
    betazoid said:
    Well I guess if this does not help, the actual hardware is broken, right?
    I thought the mistake came back when you said it! If the error was not shown again, try the driver update for a few days!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • betazoid
    betazoid Member Posts: 11 New User
    This is the blue screen on October 29 - there have been several similar blue screens before.


  • This problem may be occurring because of some conflict between the driver and windows! Remain with the updated Driverbooster driver and see if the problem manifests itself again!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • betazoid
    betazoid Member Posts: 11 New User
    edited November 2018
    anyway, the second bluescreen ("ndis.sys") happened yesterday. Between 29 October and 6 November was a "switchback" to the "original" acer wifi driver (which apparently is a higher version, but its date is actually older).
  • betazoid
    betazoid Member Posts: 11 New User
    edited November 2018
    never mind, we will see what happens during the next days
    thanks anyway for the help
  • You're welcome! Post the result here so you can know!
    Gern geschehen! Posten Sie das Ergebnis hier, damit Sie es wissen können!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • betazoid
    betazoid Member Posts: 11 New User
    No blue screen since Nov 7
  • So I think your problem has been solved! Accept my answer so others can see the solution!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)