Acer Aspire

pdavis21c
pdavis21c Member Posts: 1 New User
edited August 2023 in 2018 Archives
I sent my laptop for repair after it would not power on. Today (Nov. 14th, 2018), I followed up missed calls from Nov. 13th, 2018 and Nov. 14th, 2018(no emails) from Acer. I spoke with customer service representative XXXXXXX who stated that there was a liquid spill found so I asked to speak with a supervisor. XXXXXXX stated he would create a case file and transferred me to a "level 2 employee" XXXXXXX, XXXXXXX informed me that I can pay a fee for a replacement; I told XXXXXXX that I had taken good care of my laptop and I purchased it brand new strictly for school work on August 25th, 2018 for a little under $300.  XXXXXXX stated that my replacement option would be $512.01. I was transferred to Corporate office after request and spoke with XXXX, who stated that Acer does not do repairs on liquid spills and I informed him that my laptop was not exposed to moisture under my care (Fedex also bubble wrapped my unit with 3 layers before sending it in a laptop box). XXXX informed me that Acer decided to charge me for a laptop replacement of $512.01 or send me the unrepaired laptop back. He also stated that he had photos to prove corrosion but did not email the photos to me and confirmed that Acer recieved my laptop on November 5th, 2018 for warranty. A very difficult experience and shady business. My first and last Acer.

[Post edited to remove inappropriate or personal content -Acer-Manny]

Comments

  • ikke_369
    ikke_369 Member Posts: 5

    Tinkerer
    ask it back and repair it urself, ill be glad to help u thru the process. but try to verify if the laptop that was returned to you is the laptop that you send to them.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi pdavis21c,

    We are very sorry to hear this, please keep in mind that the community is not a direct portal to Customer service, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate. But primarily Acer Forum Discussions were designed as a peer to peer support community, we want the community to be a place where members can exchange their own advice and ideas. It looks like you have used the proper channels for escalating the case before and we recommend that if you still have any questions or claims, please do contact our support channel for better assistance. 

    Sorry for any inconveniences this may cause, 
    Acer-Manny 

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