Brand new Acer Chromebook 11 malfunction

Sureshkar
Sureshkar Member Posts: 3 New User
edited November 2023 in 2018 Archives
Its hardly 10 days since I bought my new Acer Chromebook 11 (CB 311-8H-C5DV) from Amazon. Now the screen starts flickering and going black.(check link below to view 4 minute video of the issue) Once in a while it brightens and you can see the chrome logo or the login screen but then the screen again goes black. My Asus Zenbook running Windows had the same problem and that's the reason why I replaced it with this Acer Chromebook since their support recommended a change in motherboard which was costly.

I'm stuck. Could someone help me troubleshoot this brand new Acer ? 

Check below link to view the issue :
https://1drv.ms/v/s!AmUJvCKOq_bOgSPASwmBeBnziuVc

Thanks
Sureshkar

Answers

  • Have you checked whether this problem remains on the bios screen?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TheComputerNerd
    TheComputerNerd Member Posts: 8

    Tinkerer

    ;) Answer on your question : 
    (1) ChromeOS is maybe corrupted.
    (2) The screen is maybe broken.
    (3) You may have a virus (ChromeOS normally blocks virusses)
    (4) Check inside your chromebook and repair or connect the screen cable. (may void your warranty)

    Greetings,

     B) TheComputerNerd
  • Sureshkar
    Sureshkar Member Posts: 3 New User
    No I haven't. Sorry, me a novice in troubleshooting. Should I try a powerwash as some suggest ?  I'm able to login at times .. whenever the display doesn't turn black.
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    Return Chromebook to vendor for a full refund.  No reason to troubleshoot a brand new device.  Don't delay beyond the grace period for the full refund.
  • @Sureshkar Have you checked that the problem remains on the bios screen? To check this, just press f2 as soon as you turn on the notebook! If the monitor stays on without blinking on the BIOS screen, this may indicate that it is just a driver problem! If the monitor blinks on the bios screen, then it indicates that there is a problem on the screen or flat cable! Take this test before sending for warranty! To exit the bios, just press f10 to save when exiting!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Sureshkar
    Sureshkar Member Posts: 3 New User
    @egydiocoelho
    Apologies for the delayed response..
    I did a powerwash when I could login, during a brief respite from screen flickering. Ever since (for the last 7-10 days), there is not a single instance of screen flickering. Problem seems to be addressed.

    Thanks to all who responded to my request for help !
  • You're Welcome!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • techiesmart
    techiesmart Member Posts: 4 New User
    I could not figure out why it could not work for you. I tested the Chromebooks and reviewed the same model under the title of the best budget laptops. I also compared it with some other Chromebooks from other brands and could not find anything malfunction. It might be bumped or hit with something that could cause a damage. Otherwise, I am a Chromebook user and happy with the performance.