Acer E15 E5 7 months old and shutting down without warning and full battery

Nice4What · October 2018

I only come here with complaints; and there have been many.

For the life of me, I cannot fathom how my old Acer laptop (5 years old), runs better than my current piece of trash. How can the upgrade of my old one be worse?

Today's issue is my latest Acer shuts down without warning. I have no illegal software. I don't download (stream everything) and I use it lightly.

For my own sanity, can someone help?

I'll never buy Acer again.

brummyfan2 · October 2018

Hi,
You could try a battery reset, switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest before starting again. By the way, did you open the back cover for any upgrades?
https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

wis · October 2018

Courtesy of JackE.
Whether it's the interlock switch, battery reset or some other hardware issue; it's best to have the device repaired under warranty.
Check your status here,

Nice4What · October 2018

Anyone able to explain why it does this and why my older ACER (by 5 years) on a lesser spec runs better than my new one?

Nice4What · October 2018

brummyfan2 said:

Hi,
You could try a battery reset, switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest before starting again. By the way, did you open the back cover for any upgrades?
https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

I have never opened up a computer in my life! I am a normal, light user.

wis · October 2018

There is probably no one here who has knowledge of quality control over at Acer manufacturing. Your "why" question is not likely to be answered definitively. Forum members can only help with how to get it fixed. The battery reset does not require opening up the back. Just follow the video. If the battery reset does not help, check your warranty status with the link provided & ask Acer to repair your device. We would provide further troubleshooting advice if you were comfortable with disassembly & if the warranty had expired. Because both conditions do not apply in your case, you need to contact your local Acer Center.

Commodore_1995# · October 2018

What is the exact model of your notebook? Example vx5-591g!

Nice4What · November 2018

EG 523G 958X

Commodore_1995# · November 2018

In this case, see if the following steps help you! Go testing each individually:

a) First enable the system protection and update the drivers with the driverbooster and restart the notebook and see if the problem remains: https://download.cnet.com/Driver-Booster/3001-18513_4-75992725.html?part=dl-

b) Uninstall the battery driver and restart the notebook and test:

c) Disconnect the notebook from power and press this battery reset hole for five seconds:

Then leave the notebook off for five minutes and test!

d) It is possible that this interlock button is not pressed properly:

However it is necessary to check if there is any warranty seal on the screws to open the ram and hd!

In this case, the solution would be to put some layers of insulation tape to better press the button:

e) Finally, update the bios to version 1.18: https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.18_A_A.zip?acerid=636389634334703288&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE E5-523G&OS=ALL&LC=en&BC=ACER&SC=PA_6

However updating the bios is a risky procedure and may leave the notebook unusable if power is missing in the middle of the procedure. I do not take any responsibility for any damage!

Nice4What · November 2018

wis said:

Courtesy of JackE.
Whether it's the interlock switch, battery reset or some other hardware issue; it's best to have the device repaired under warranty.
Check your status here,

Information for this product is not available. For further assistance, visit support.acer.com and select your country of residence.

Nice4What · November 2018

Nice4What said:

show previous quotes

wis said:

Courtesy of JackE.
Whether it's the interlock switch, battery reset or some other hardware issue; it's best to have the device repaired under warranty.
Check your status here,

Information for this product is not available. For further assistance, visit support.acer.com and select your country of residence.

egydiocoelho said:

In this case, see if the following steps help you! Go testing each individually:
a) First enable the system protection and update the drivers with the driverbooster and restart the notebook and see if the problem remains: https://download.cnet.com/Driver-Booster/3001-18513_4-75992725.html?part=dl-

b) Uninstall the battery driver and restart the notebook and test:

c) Disconnect the notebook from power and press this battery reset hole for five seconds:

Then leave the notebook off for five minutes and test!

d) It is possible that this interlock button is not pressed properly:

However it is necessary to check if there is any warranty seal on the screws to open the ram and hd!
In this case, the solution would be to put some layers of insulation tape to better press the button:

e) Finally, update the bios to version 1.18: https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.18_A_A.zip?acerid=636389634334703288&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE E5-523G&OS=ALL&LC=en&BC=ACER&SC=PA_6
However updating the bios is a risky procedure and may leave the notebook unusable if power is missing in the middle of the procedure. I do not take any responsibility for any damage!

Thank you but I am not prepared to open up my laptop to meddle with it when I have no idea what I am doing.

Commodore_1995# · November 2018

@Nice4What If your notebook is still in the warranty period, I would not open it either! If you are interested in how to open and have asked technical support, if the ram compartment does not clear the warranty, please see the following pictures: