Bad sector problem in new laptop

rex12z
rex12z Member Posts: 11 New User
edited August 2023 in 2018 Archives
Hello i bought this laptop 3-4 months ago and this month feel it lagging a lot so i checked everthing ram cpu and hdd and found out that i had bad sector in hdd 
i am also providing the picture of the problem so any of you can tell me if ht is normal or really bad 

will i be able to replace the HDD from the shop i bought the laptop from if i have the problem coz i have the warenty for a year oand its not evan half a year now ??

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    I recommend that you back up your personal files and change the HD in the warranty!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
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Answers

  • Can you verify that this error is also manifest in crystal disk info and in acer care center?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rex12z
    rex12z Member Posts: 11 New User
    egydiocoelho said:
    Can you verify that this error is also manifest in crystal disk info and in acer care center?
    Hello and thanks for the reply 
    I got the same erro from crystal disk info 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    I recommend that you back up your personal files and change the HD in the warranty!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • rex12z
    rex12z Member Posts: 11 New User
    I recommend that you back up your personal files and change the HD in the warranty!
    Last question will they return the hdd if i show them the bad sector from the crystaldiskinfo or will they try to repair it first and if they fail replace it ??
  • Not worth repairing a defective hard drive! For sure they will replace the HD! However there is also the possibility of being just a problem in the cable sata or the controller sata! However hd is likely to be in trouble!
    Do the following: Call technical support and ask if removal of hd cancels the warranty on the notebook! If technical support states that the notebook warranty will not be canceled when you remove the hd, try disconnecting and reconnecting it!
    Please tell me the exact model of your notebook so I can check how to remove the hd! Example v3-571
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)