Acer Predator Helios 300 - Laptop not recognizing my headphone mic

Masterwar848
Masterwar848 Member Posts: 4 New User
edited November 2023 in 2018 Archives

As the title states, after the latest windows update my headphones mic stopped working for some reason. It usually lets me select what to choose for my headset when I plug it (Set it as a speakers, headset, headphones, etc.) but now it doesn't let me do that anymore and my microphone isnt detected at all.

Only my laptop mic works at the moment and it's absolute garbage for gaming. My headset is the Hyper X Cloud Stinger and it's working perfectly fine (Tried it on another device)

Can someone help me out?

Best Answer

  • Masterwar848
    Masterwar848 Member Posts: 4 New User
    Answer ✓

    It got fixed for me by reinstalling the audio drivers off of the Acer Drivers website. Also, whenever you plug in your headset, don't press the "Save my choice" or whatever button as it eventually bugs out if you plug it in and out again. I hope it gets fixed but right now this solution is working fine for me. Not convenient, but functional.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder

    Try updating your realtek audio driver from here and this might fix your issue.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • EJ242
    EJ242 Member Posts: 3 New User

    I have updated the drivers from realtak, but im still having the same issue. Is there any other method I could try?

  • beststevie
    beststevie ACE Posts: 506 Pioneer

    Did you attach an external monitor or so?sound.JPG

     

     

    if yes, you must switch the device to loudspeaker

     

     

     

     

     

  • EJ242
    EJ242 Member Posts: 3 New User

    I do not have any External monitor plugged in. And my issue is that my acer helios 300 will not recognize the heasdet mic anymore. It was working fine before the windows update came in. Now its not working at all. it only sees the microphone array and stereo mix. Would it work if I used a usb audio adapter instead of a 3.5 mm headphone jack adapter?

  • Masterwar848
    Masterwar848 Member Posts: 4 New User
    Answer ✓

    It got fixed for me by reinstalling the audio drivers off of the Acer Drivers website. Also, whenever you plug in your headset, don't press the "Save my choice" or whatever button as it eventually bugs out if you plug it in and out again. I hope it gets fixed but right now this solution is working fine for me. Not convenient, but functional.

  • EJ242
    EJ242 Member Posts: 3 New User

    So it shows your headset mic in recording devices along with the Microphone array and stereo mix?

  • Luigiperuzo
    Luigiperuzo Member Posts: 1 New User
    I solved the problem after trying a lot of audio driver updates and much of other stuff tried. After this i tried to update my BIOS to 1.13 version and then it worked. My laptop is a Acer Predator G3-571. Hope it help! My realtek driver versions is 6.0.1.8224.
    Note: the microfone is assigned to Microfone Array on Sound configuration on Windows 10.

Categories