English Expand for more options.
› ›
Examples: Monday, today, last week, Mar 26, 3/26/04

Bluetooth is not avaliable (showing not supported by your device).How to fix??

GajalShankarGajalShankar Posts: 48Member Troubleshooter
in ConceptD, TravelMate and Extensa
I have updated windows for resolving this problem.Also from Acer website I have downloaded my laptop's driver and repaired pro-set wireless driver.I tried everything that I can do Nothing works.Please Help(see no bluetooth turn on-off icon). Anyone facing same problem?then upvo
Laptop Model -Travelmate p259-g2-mg






Best Answers

  • JackEJackE Posts: 17,446 Trailblazer
    Accepted Answer
    GajalShankar>>>I installed windows 10 myself last year.Earlier Bluetooth was working fine (3 months ago ).>>>

    Sorry, Windows has deleted all restore points before November 27th. Your best option now is to back up your personal files and re-install Win10 to try to re-enable BT. Jack E/NJ

  • JackEJackE Posts: 17,446 Trailblazer
    Accepted Answer
    Congratulations on your success. Please make sure system protection is enabled in Control Panel's restore point application just in case a Win10 update or some other update causes BT problems again. Jack E/NJ
«13

FAQ & Answers

  • JackEJackE Posts: 17,446ACE Trailblazer
    Does Device Manager show any red or yellow device driver warnings? Please post a screenshot of Device Manager if possible. Jack E/NJ
  • GajalShankarGajalShankar Posts: 48Member Troubleshooter
    apologies for late reply.including hidden devices
  • JackEJackE Posts: 17,446ACE Trailblazer
    Looks like BT is OK. What BT device are you trying to add? In the tray/taskbar there should be a BT icon. Click on it to see options available. Jack E/NJ
  • GajalShankarGajalShankar Posts: 48Member Troubleshooter
    No,it's not available.I want to connect my bluetooth headset.when I'm troubleshooting bluetooth it's showing your device doesn't support it.Again I'm getting same what I sent in the beginning post
  • JackEJackE Posts: 17,446ACE Trailblazer
    (1) What is your BT headset name & model number? Your first post only says pro-set driver.

    (2) Do you have a BT icon in your tray or taskbar?

     Jack E/NJ
  • GajalShankarGajalShankar Posts: 48Member Troubleshooter
    BT headset name - Boat Rockerz 400
    there is no BT icon in tray or taskbar
  • JackEJackE Posts: 17,446ACE Trailblazer
    Have you been able to pair with any other BT device? Like a BT phone or BT mouse? Jack E/NJ
  • GajalShankarGajalShankar Posts: 48Member Troubleshooter
    BT mouse is working with it's usb receiver.
  • JackEJackE Posts: 17,446ACE Trailblazer
    No, not a mouse with a dongle. What about a mobil phone? Jack E/NJ
  • GajalShankarGajalShankar Posts: 48Member Troubleshooter
    no nothing is pairing except dongle mouse.
  • JackEJackE Posts: 17,446ACE Trailblazer
    Your system already has a BT driver. Why did you also install a Boat Rockerz BT driver? Jack E/NJ
  • JackEJackE Posts: 17,446ACE Trailblazer
    Are you trying to connect this headset through a dongle? The dongle shouldn't be needed? Jack E/NJ 
  • GajalShankarGajalShankar Posts: 48Member Troubleshooter
    I didn't install.it came when I try to connect BT headset by selecting 2nd option But it's not connected fully inbetween the connection process it stopped.From then it started showing in device manager



  • GajalShankarGajalShankar Posts: 48Member Troubleshooter
    No need of dongle for my BT headset
  • JackEJackE Posts: 17,446ACE Trailblazer
    You should've selected the first option BT since the headset is a BT audio device. A TV, monitor or dock won't be recognized. So go back into Device Manager and uninstall the Boat Rocker 400 driver. Exit and reboot Windows. Make sure Boat Rocker 400 is gone from Device Manager BT folder. Then put the Boat Rocker 400 into discovery mode and try to add it again. Then choose the first option. Jack E/NJ
  • GajalShankarGajalShankar Posts: 48Member Troubleshooter
    you must read my first post once again.what is happening with 1st option.Even after Doing what are you saying my problem wouldn't solved because after removing boat rockerz driver selecting first option showing bluetooth not supported
  • JackEJackE Posts: 17,446ACE Trailblazer
    OK. Uninstall all BT drivers from the BT and Network folders in Device Manager. Exit. Then reboot Windows and allow Windows to automatically re-detect and automatically re-install all the BT drivers. Then post another screenshot of the BT and Network adapters. Jack E/NJ 
  • GajalShankarGajalShankar Posts: 48Member Troubleshooter
    what do you mean by network folders ? where are they located ?
  • GajalShankarGajalShankar Posts: 48Member Troubleshooter
    Now I deleted all BT driverswhat I need to do next?
  • JackEJackE Posts: 17,446ACE Trailblazer
    edited November 2018
    Good. Now reboot Windows and then post another Device Mgr screenshot to make sure the original Microsoft drivers have been automaticallly re-installed. Jack E/NJ
Sign In or Register to comment.

Who's Online167

casper2830
casper2830
Esteisy0411
Esteisy0411
Geovanig
Geovanig
Marco_MACJ
Marco_MACJ
mhnV3
mhnV3
mohan2018
mohan2018
PeterOwen
PeterOwen
+160 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign-in / Register

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Assistance by Acer

Member Highlight

We would like to feature andylb as a outstanding member in the Acer Community. With his dedication and support efforts, andylb has become a Valued Contributor . On behalf of the Acer Community team and all our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1259

Total Points:3142

Total Accepted Answers: 162

andylb Overclocked Contributor

All Time Leaders

Top Solution Authors

Good Design Aware 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.

The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. By using this site, you accept Acer's Privacy Policy and the Acer Community User Agreement.

Sign-in / Register