Aspire V3-372 blue screens

betazoid · November 2018

Hi, since a few weeks or months I keep getting blue screens with my Aspire V3-372. I happens about once a week and it appears to have something to do with the wifi driver or hardware. A few days ago I thought I solved the problem. I updated the wifi driver with the help of the Acer Care Center. However, yesterday it happened again. After the laptop came back from standby, there was no wifi connection. I tried to click on repair (solve problem, in the tray), and that's when the blue screen came. The info on the blue screen was: page fault in nonpaged area, reason: ndis.sys.

However, before the wifi driver update, the bluescreen reason was: Qcamain10x64.sys. Also, after the bluescreen, I need to reactivate the wifi adapter manually.

What is going on? Is my wifi hardware broken? Or has it something to do with a Windows 10 update? Btw, I tried to reset the OS to factory default. Did not help apparently.

Thanks in advance for the help

Anna

Commodore_1995# · November 2018

Check if this helps:

a) activate the system protection:

Image: https://us.v-cdn.net/6029997/uploads/editor/f4/51x966ld4aun.png

b) then download the driverbooster program here: https://download.cnet.com/Driver-Booster/3001-18513_4-75992725.html?part=dl-

c) do a disk cleanup and restart:

Commodore_1995# · November 2018

Check if this helps:

a) activate the system protection:

b) then download the driverbooster program here: https://download.cnet.com/Driver-Booster/3001-18513_4-75992725.html?part=dl-

c) do a disk cleanup and restart:

betazoid · November 2018

Thanks for the quick answer. Trying it. However, disc cleanup takes very long...

betazoid · November 2018

Well I executed the Driver Booster app, it found lots of old drivers. I have updated them now. Let's see if the blue screen continues. But... where did to Driver Booster get all those drivers from? I thought my drivers were up to date.

Commodore_1995# · November 2018

Acer and Microsoft do not update the drivers! Although the drivers available on the Acer website are optimized for your model, sometimes the latest drivers may solve some compatibility issues, especially with the latest versions of windows!

betazoid · November 2018

Well I guess if this does not help, the actual hardware is broken, right?

Commodore_1995# · November 2018

I do not think so! Make sure that uninstalling and deleting the wifi network card driver in the device manager resolves the problem:

Can you take a photo of this error? Can you inform the model of the network card wifi?

betazoid · November 2018

I do not understand. Why would I uninstall the new driver? I will not have wifi then. I will have to reinstall some wifi driver, right? I think I will wait some days now and see if the blue screen returns, or at least until the blue screen returns.

Commodore_1995# · November 2018

betazoid said:

Well I guess if this does not help, the actual hardware is broken, right?

I thought the mistake came back when you said it! If the error was not shown again, try the driver update for a few days!

betazoid · November 2018

Image: https://us.v-cdn.net/6029997/uploads/editor/z1/jfthhxptzswo.jpg

This is the blue screen on October 29 - there have been several similar blue screens before.

Commodore_1995# · November 2018

This problem may be occurring because of some conflict between the driver and windows! Remain with the updated Driverbooster driver and see if the problem manifests itself again!

betazoid · November 2018

anyway, the second bluescreen ("ndis.sys") happened yesterday. Between 29 October and 6 November was a "switchback" to the "original" acer wifi driver (which apparently is a higher version, but its date is actually older).