Aspire 4736G Power Light is on but screen still black

SNES
SNES Member Posts: 2 New User
edited August 2023 in 2018 Archives
I have try to on the laptop by using battery or adapter, the power light is on, just the screen still shown black. Can someone advise the situation and how to solve?

Answers

  • Static power may be interfering with notebook operation!
    To resolve this, disconnect the notebook from power and disconnect the battery from the notebook; then press the power button for thirty seconds and leave the notebook off for five minutes and then test!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    After turning your device on, connect it to your television.  If the output on the TV screen appears normal, the laptop screen may have failed.  Check your warranty status here.  If no longer under warranty, consider screen replacement yourself.
  • SNES
    SNES Member Posts: 2 New User
    Can it be motherboard problem? I send to private laptop care center and they claimed there's the problem affected screen black
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    I presume that the device is no longer under warranty.
    Before deciding that the motherboard has failed, we need to take more troubleshooting steps.
    1) Connect a television or external monitor to laptop.  If the display appears normal, then the laptop screen has failed.
     

    https://www.youtube.com/watch?v=x7fyxX05P9A

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    2) If the TV/external monitor is also black, try to discharge electricity in the device by turning off device, remove the external battery, press & hold the power button for 20 seconds & reconnect the charger (without the battery) & turn on device. If the laptop screen is still black, it may be the RAM sticks. Try re-inserting the RAM sticks or using another stick altogether. If that does not work, the RAM slot(s) are broken. It is not easy to repair the slots. I would suggest that you consult your local Acer Center for help.

    https://www.youtube.com/watch?v=UW-b5vR-rgQ

  • Did you try to replenish energy as I told you?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)