Spin 7 will not charge or turn on

Shfirebaug
Shfirebaug Member Posts: 2 New User
edited November 2023 in 2018 Archives
I have an Acer spin 7 laptop, model SP714-51-M024, purchased from Costco almost 2 years ago.  It was working perfectly fine yesterday morning and when I left the house for the day, I plugged it in to charge it, and when I returned in the evening, I found that it had not charged and would no longer power on.  I took it to Best Buy today to see if someone from the geek squad could help diagnose it, but was told that they do not service my model computer. This is extremely frustrating, as it was working perfectly fine yesterday morning! Is there a possibility that I just need a new charger or does it sound more likely that this is a hardware issue?

Answers

  • Jack22
    Jack22 ACE Posts: 4,220 Pathfinder
    @Shfirebaug

    Try with a different charger and check the unit work. Try few troubleshooting steps which can fix the issue. If still the unit dont work than it might be Hardware issue. You might need to call Acer support.
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.(Make sure no external devices or charger is connected while performing this step)

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Shfirebaug
    Shfirebaug Member Posts: 2 New User
     Thanks, already tried the pinhole thing, as did the guy helping me at Best Buy. Nothing happened...
  • The correct way to reset the internal battery is by pressing the hole for five seconds and then leaving the notebook off for five minutes! Then test the notebook!
    If it does not work, when you plug in the power adapter, does it turn on or blink some blue or amber led?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)