How to update BIOS correctly? I got an error

jasmijnm
jasmijnm Member Posts: 4 New User
edited November 2023 in 2018 Archives
I have been having trouble with my Acer Swift 3 SF315-52G-54DA. When it goes to sleep mode, my computer won't turn on again and my computer gets really hot. So I googled it and many more have had this same issue with this exact laptop. The solution is to update the BIOS, but I don't know how to do this without getting an error. Can someone explain how to do this properly?
The error that I get is: SMI Return Code: 0xEF (Get platform ROM MAP error in SMI)

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited October 2018
    Have you checked if updating the drivers the problem is solved? I would try this before, because updating the bios is a risky process and it requires a little care!
    If something goes wrong in the middle of the procedure, your notebook will turn into a brick! However if you really want to try to update the bios, you should follow some procedures like:
    charge the battery up to 100%; leave the notebook connected to the power adapter at all times; disconnect any peripherals from the usb ports; uninstall antivirus like norton or avast and also disable windows defender!
    It is also recommended to connect the notebook in a no-break, because if you lack power in the middle of the process, your notebook will turn into a brick! I do not take any responsibility for any damage!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • This one looks like there is a wrong version of the bios! Do you inform the version of bios that is installed on your computer?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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  • jasmijnm
    jasmijnm Member Posts: 4 New User
    vegydiocoelho said:
    This one looks like there is a wrong version of the bios! Do you inform the version of bios that is installed on your computer?

    I have BIOS v1.03
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited October 2018
    As I said before, this may be some problem between the video driver and the 1803 version of windows! Has your notebook ever experienced this problem since you bought it?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jasmijnm
    jasmijnm Member Posts: 4 New User
    As I said before, this may be some problem between the video driver and the 1803 version of windows! Has your notebook ever had this problem?
    No, I just purchased the laptop 2 months ago. Since this friday my laptop has been doing weird. I did just update the driver aswell
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited October 2018
    So I do not consider this to be a problem in bios, but rather a driver!
    Do the following, go to the device manager and uninstall and delete the intel and nvidia video drivers and then restart your computer! Do this until you only get the default windows driver and then reboot!

    Then clean the disk as an administrator and verify that the problem persists:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jasmijnm
    jasmijnm Member Posts: 4 New User
    So I do not consider this to be a problem in bios, but rather a driver!
    Do the following, go to the device manager and uninstall and delete the intel and nvidia video drivers and then restart your computer:

    Then clean the disk as an administrator and verify that the problem persists:

    Thank you! I just have some questions left, can this be harmful to my laptop or can this go wrong in any way? And do I lose any files etc. that are on my computer?
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    jasmijnm said:
    So I do not consider this to be a problem in bios, but rather a driver!
    Do the following, go to the device manager and uninstall and delete the intel and nvidia video drivers and then restart your computer:

    Then clean the disk as an administrator and verify that the problem persists:

    Thank you! I just have some questions left, can this be harmful to my laptop or can this go wrong in any way? And do I lose any files etc. that are on my computer?


    Hi, the above steps will not harm you your unit. it will rather delete the unwanted files and save the space on the unit. 
    Accept if its Helpful.   B)
  • Will not erase any personal documents! But it will delete the files from the trash and the downloads folder!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)