I'm facing a problem regarding audio output

pdtr1300
pdtr1300 Member Posts: 4 New User
edited November 2023 in 2018 Archives
My laptop is Predator HELIOS 300 ,I'm facing a problem regarding audio output ... Suddenly it's showing that there is no Audio output Device is installed.. I don't know why???

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited October 2018
    pdtr1300
    Please try the below mentioned steps. I see that some users have reported the issue as fixed after doing these steps.
    >> Try to perform a simple power reset and check the issue.  Shutdown the laptop. Disconnect the charger. Disconnect the external display. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

    >>Try to reset BIOS to default settings. Start your computer and as soon as you hit the Power On button, keep pressing the F2 key. You can simply hit the F9 key to display a blue screen that says Load Setup defaults? Clicking "no" to discard changes and exit from BIOS.
    Now go to BIOS and check if you are able to set the boot order.

    >>If still no audio, Open control panel, uninstall realtek software from programs & features (apps and features)
    >>Then go to device manager and uninstall all audio devices (also hidden devices). Right click inside device manager window and make sure you should see no more option for audio devices on device manager.

    Let us know the status of the issue. We will be glad to assist u further.

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  • pdtr1300
    pdtr1300 Member Posts: 4 New User
    still not working
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Reinstall Realtek from *Acer's* website. Don't use the windows update version.
    - Hotel Hero