T232HL Touch Monitor - no sound output?

soliver
soliver Member Posts: 6

Tinkerer
edited February 16 in 2018 Archives
I work in education and we have 30+ of the 21.5" Acer Touch Monitor UT220HQL and love them.

When we went to purchase 20+ more of these monitors we were told that the T232Hl was the newer model available BUT we cannot get ANY sound to come out of the newer model? There is a volume control on the monitor under menu but we have tried both HDMI and audio cords and no go? I have called Acer technical support and was told that this model HAS sound but I do not even know where the speaker is. We use these with many Chromebooks and picture and touch are fine - just need to figure out sound.

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    soliver 
    The audio cables are needed only if you using the VGA port. Hdmi port carry both audio and video. there’s a quick toggle that lets you switch the audio input and output devices when there is more than one option. First, click on the system tray. There’s a small icon just beside the volume slider that only appears when there are multiple choices. Click it. All available audio devices are displayed here, and you can select whichever one you want to use.

    If there is still no audio, please once more try the below mentioned steps :

    To set up a Chromebook HDMI connection

    Ensure the Chromebook is turned off.
    Plug one end of an HDMI cable into the HDMI port of the Chromebook, and the other end into the desired device. In many cases this will be a HDTV or video projector.
    Turn on the other device.
    Power on the Chromebook. The Chromebook will find the HDMI connection during the startup scan.
    To adjust volume using the volume keys on the Chromebook:
    • To turn the volume up, press Volume up button
    • To turn the volume down, press Volume down
    • To mute audio, press Mute the audio

    To troubleshoot a Chromebook HDMI connection

    Ensure the Chromebook is powered on last.
    Ensure audio is not muted on the Chromebook.
    Try powering the Chromebook off and back on. Press the refresh Refresh button and power Power button keys at the same time. This will perform a hard reboot of the system which may resolve the issue. Note: this will not delete or close any open files. After the reboot, try again.
    Swap out cables to determine if the cable is bad.
    Verify audio output via the Chromebook headset jack or speakers.
    To test the connection up to the Chromebook, swap out the Chromebook for another laptop and test. If it works, the problem is with the Chromebook. If it fails, the problem is not the Chromebook.


    If testing points to a problem with Chromebook or monitor hardware, please contact Acer Service in your region for support.
    http://www.acer.com/worldwide/support/
    Let us know the status of the issue. We will be glad to assist u further.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    soliver 
    The audio cables are needed only if you using the VGA port. Hdmi port carry both audio and video. there’s a quick toggle that lets you switch the audio input and output devices when there is more than one option. First, click on the system tray. There’s a small icon just beside the volume slider that only appears when there are multiple choices. Click it. All available audio devices are displayed here, and you can select whichever one you want to use.

    If there is still no audio, please once more try the below mentioned steps :

    To set up a Chromebook HDMI connection

    Ensure the Chromebook is turned off.
    Plug one end of an HDMI cable into the HDMI port of the Chromebook, and the other end into the desired device. In many cases this will be a HDTV or video projector.
    Turn on the other device.
    Power on the Chromebook. The Chromebook will find the HDMI connection during the startup scan.
    To adjust volume using the volume keys on the Chromebook:
    • To turn the volume up, press Volume up button
    • To turn the volume down, press Volume down
    • To mute audio, press Mute the audio

    To troubleshoot a Chromebook HDMI connection

    Ensure the Chromebook is powered on last.
    Ensure audio is not muted on the Chromebook.
    Try powering the Chromebook off and back on. Press the refresh Refresh button and power Power button keys at the same time. This will perform a hard reboot of the system which may resolve the issue. Note: this will not delete or close any open files. After the reboot, try again.
    Swap out cables to determine if the cable is bad.
    Verify audio output via the Chromebook headset jack or speakers.
    To test the connection up to the Chromebook, swap out the Chromebook for another laptop and test. If it works, the problem is with the Chromebook. If it fails, the problem is not the Chromebook.


    If testing points to a problem with Chromebook or monitor hardware, please contact Acer Service in your region for support.
    http://www.acer.com/worldwide/support/
    Let us know the status of the issue. We will be glad to assist u further.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • soliver
    soliver Member Posts: 6

    Tinkerer
    So this model monitor should have audio output for sure?
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi soliver,

    Can you please send me a PM with the S/N of your monitor so I can look into this for you?

    Acer-Manny 
  • soliver
    soliver Member Posts: 6

    Tinkerer
    I was able to get sound out from a Chromebook but not my Mac? Fine for now but strange - thanks

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