USB recovery not working ES-571-586K - Windows 8.1 - USB disk is from Acer

Karthivk
Karthivk Member Posts: 2 New User
edited August 2023 in 2018 Archives

I was not able to start my laptop(it was going into black screen after start) for the last 1 month and tried all advanced options(reset/refresh). Nothing worked and after that I bought the USB recovery disk from Acer and even after the new install, it is failing to restart.

USB recovery seem to have installed Windows, got devices ready and after restart goes into black screen. I bought the recovery USB drive from Acer this week and trying to recover using it and it is failing.

What can be done to resolve the issue? 

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Karthivk,
                   This looks like a no display issue. Please let me know do you see the acer logo coming up at least before it goes to a black screen. Is there any error message that you get.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • Karthivk
    Karthivk Member Posts: 2 New User
    Kamalika said:
    Hi Karthivk,
                   This looks like a no display issue. Please let me know do you see the acer logo coming up at least before it goes to a black screen. Is there any error message that you get.
    Hi Kamalika,

    No acer logo is coming after I did the recovery and straight away goes into the black screen. I can switchoff multiple times to get the acer   display and enter into the bios mode and can redo the recovery from USB.
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    I think you are referring to a Black Screen of Death, like that below; otherwise you would not be able to see the Acer splash screen upon booting.

    We need to know the error message(s) such the 0x000000E2 (after the *** STOP) to get a sense of what may be the problem.
  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Karthivk,
                    If you are able to go to BIOS please try performing  a BIOS default.
    Ones in BIOS screen, press F9 one time .
    Hit enter.
    Press F10 one time 
     Hit enter.
    System should reboot and computer should work fine. 


    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!