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I purchansed the Chromebook R11 (CB5-132T-C32M) and it has been great so far. However, I noticed two days ago that when I put it into tablet or pad mode the keyboard is no longer switching off - which causes all kinds of issues.
Has anyone else seen this? Does anyone know of a fix?
It talkes a lot of the fun (and convertability) out of this Chromebook.
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FAQ & Answers
Mine also has recently started to do this. I have done a Powerwash and it still does not solve the problem. Has anyone else had this problem and fixed it. I've done searches all over and can't find anything on it.
Since you are the latest one to post about having this issue, let me address you.
Check if you have disabled this option:
- Show accessibility options in the system menu: Adds the Accessibility menu item to your status area.
- Turn off Enable on-screen keyboard: Disable this option if its turned on.
Please do inform us, if this didn't resolve the issue so that we can look for alternatives.Note: An user in Google Forums who faced the same issue, informed that "A Complete re-image with the Recovery tool" RESOLVED the issue. It's worth a try after checking other troubleshooting steps.
Please find below the Acer link which details the Recovery process.
Link: https://us.answers.acer.com/app/answers/detail/a_id/27637
Thanks for your help!
Hi all,
I am sorry to hear you’re having issues with the rotating feature in your Chromebooks devices. It looks like Google is aware and working on it, here is some links to the Bug reports:
https://bugs.chromium.org/p/chromium/issues/detail?id=884096&desc=2#maincol
https://bugs.chromium.org/p/chromium/issues/detail?id=863149&can=2&start=0&num=100&q=&colspec=ID%20Pri%20M%20Stars%20ReleaseBlock%20Component%20Status%20Owner%20Summary%20OS%20Modified&groupby=&sort
If you have received the update to 68 and are experiencing no issues, you are good to go. If you are having connectivity issues or any other problems for the matter, you can attempt to roll back your device manually. Below you will find the steps but keep in mind that this will powerwash your Chromebook so make sure you back up and data you don’t want to lose!
1. Reboot your device
2. While rebooting, press and hold Ctrl+Alt+Shift+R
3. When the Powerwash screen pops up, press Ctrl+Alt+Shift+R again and you should see a new screen that says “Powerwash and Revert.”
4. Click the Powerwash button to begin the rollback.
If successful, your device should roll back to Chrome OS 67.
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This is an known issue caused by bad code common to Bluetooth and USB. Google is working on it.
Until there's a fix, there's a reliable work around, although it's a PITA.
Each time you want to use tablet mode, disable Bluetooth, unplug all USB devices, reboot your Chromebook (power cycle). Sign in. You can use a capacitive stylus.
Thanks to anyone with and info