[URGENT] Reinstalled Windows and now trackpad doesn't work at all

niku55
niku55 Member Posts: 51 Troubleshooter
edited August 2023 in 2018 Archives
Reinstalled Windows on my Acer laptop to see whether it would improve the overall laptop with no bloatware and etc. And this caused the trackpad to stop working. I think it is a driver issue but not entirely sure. Updated Windows 10, tried installing the driver, if I go into device manager no pointing devices other than my wireless mouse! Help!

Answers

  • Gawain
    Gawain Member Posts: 373 Seasoned Practitioner WiFi Icon
    and is the wireless mouse working okay?  If so, does removing the dongle and doing a scan for hardware in device manager then find the touchpad? (also, is there a reference to the pad under "other devices"? windows puts stuff there when its not got the correct driver etc for the hardware or it automatically installed the wrong driver when windows was installed)
  • Jack22
    Jack22 ACE Posts: 4,092 Pathfinder
    @niku55
    Try this simple step and check

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    BIOS default: After power drain is done, power on the u nit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    what is the exact model of your notebook? example v3-571?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • niku55
    niku55 Member Posts: 51 Troubleshooter
    egydiocoelho said:
    what is the exact model of your notebook? example v3-571?
    A715-72G-71GV
  • niku55
    niku55 Member Posts: 51 Troubleshooter
    Gawain said:
    and is the wireless mouse working okay?  If so, does removing the dongle and doing a scan for hardware in device manager then find the touchpad? (also, is there a reference to the pad under "other devices"? windows puts stuff there when its not got the correct driver etc for the hardware or it automatically installed the wrong driver when windows was installed)
    Wireless mouse works fine. Tried doing this but there is no devices detected as shown by this. Most of the HID stuff is with the wireless mouse. There is no trackpad. Really screwed myself up this time
  • niku55
    niku55 Member Posts: 51 Troubleshooter
    Jack22 said:
    @niku55
    Try this simple step and check

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    BIOS default: After power drain is done, power on the u nit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

    Click on 'Yes' if the comment answers your question!
    Tried this no luck as there is no driver of the trackpad. It is such a hassle this
  • AK007
    AK007 Member Posts: 7 New User
    edited September 2018
    Do these 2 things:

    1. Change trackpad settings in bios to basic
    2. Press Fn and f7 function key together. (after booting into windows) 

    Let me know the results.
  • turbopete
    turbopete Member Posts: 20 Troubleshooter
    edited September 2018
    im having this exact issue  on an acer aspire Es1-512-c50s laptop. i upgraded it from windows 8.1 to windows 10 professional and now the trackpad/mousepad doesnt work. ive downloaded and reinstalled the driver for it from the Acer website, restarted it, tried the fn/f7 thing and nothing. i did change the bit about the mouse from advanced to basic, restarted, then back to default, it worked for a minute, then restarted and im now back to it not working. please help as using a USB mouse is a pain and im upgrading the machine for a friend, its not my machine so i need to get it sorted.

    i also need to shut off the pin etc so i can just hit enter etc and it log in automatically if possible.

    Thanks in advance
  • AK007
    AK007 Member Posts: 7 New User
    edited September 2018
    Ok, boot the laptop from the windows recovery USB (drive format should be fat 32) and check whether you get the mouse working when the recovery/installation screen for windows 10 loads up. Remember to have the track pad setting to Basic in Bios. If you get your trackpad working there, you will need to reinstall windows. Alternatively ,You can also load ubuntu from a usb drive (fat 32) and load ubuntu from the USB itself. If you have your trackpad working then you know the trackpad is fine and you need to do a complete re-install. Remember, keep the trackpad at basic mode in Bios and save and exit from Bios. Don't load defaults in Bios.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    @niku55 e @turbopete! What is the error shown in the i2c hd device driver? Can you copy the idhardware here?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • niku55
    niku55 Member Posts: 51 Troubleshooter
    turbopete said:
    im having this exact issue  on an acer aspire Es1-512-c50s laptop. i upgraded it from windows 8.1 to windows 10 professional and now the trackpad/mousepad doesnt work. ive downloaded and reinstalled the driver for it from the Acer website, restarted it, tried the fn/f7 thing and nothing. i did change the bit about the mouse from advanced to basic, restarted, then back to default, it worked for a minute, then restarted and im now back to it not working. please help as using a USB mouse is a pain and im upgrading the machine for a friend, its not my machine so i need to get it sorted.

    i also need to shut off the pin etc so i can just hit enter etc and it log in automatically if possible.

    Thanks in advance
    I fixed this issue by downloading Serial IO driver from my laptops driver page and then installed the driver and then booted into the BIOS and changed the trackpad from advanced to basic and then booted into windows and it worked. Then I just went back into bios and changed it back to advanced and it works perfectly for me now! 

Categories