keyboard

kimcole
kimcole Member Posts: 1 New User

my acer aspire 7551 laptop keyboard doesn't work correctly.  Some keys work, others do not.  I've replaced the keyboard with a new one.  same problems exist.

I'm using an external keyboard connected via usb cord.

Tried updating the bios, don't know what else to try?

thanks

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    If there is a problem with the connector for the keyboard or with the controller itself, it would require a mainboard replacement.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

  • Blacker_Hill_Jo
    Blacker_Hill_Jo Member Posts: 1 New User

    Hi, this seems to be a common problem. My Acer Aspire 5830T had problems from the start with the space bar very hard to use. Now the 8/asterisk key doesn't work either. Unfortunately I bought my through Amazon so no warrantee from them.
    Solution? Use an external keyboard or pay £50+ to send it back to Acer. 

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