Why does my laptop slow down after installing an additional RAM stick.

IHero
IHero Member Posts: 13

Tinkerer

edited August 2023 in 2018 Archives
When I bought the laptop (Acer E5-575G-5527) it came with 4GB of RAM. I recently installed another 4GB and my pc is slow.

Why is it doing that and how can I fix it? 

«1

Answers

  • Make sure the disk is at 100% by pressing ctrl + shift + esc! If you are warned!
    Then press windows + r and type msconfig; go to services, hide hidden services and disable everyone! Go to programs startup and disable them all and restart!
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  • IHero
    IHero Member Posts: 13

    Tinkerer

    Make sure the disk is at 100% by pressing ctrl + shift + esc! If you are warned!
    Then press windows + r and type msconfig; go to services, hide hidden services and disable everyone! Go to programs startup and disable them all and restart!

    What should I do after that? And why disable them all?
  • Why when when you disable these services and programs, windows will not load them at startup and will stop loading faster! The 100% disk can also slow the notebook down! Did you check if it is 100% in the task manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • IHero
    IHero Member Posts: 13

    Tinkerer

    I don't see any 100%. When I startup, the CPU is at 3 to 5%. Memory is at a constant 26%. Disk fluctuates between 2% and 10%.

    Is it safe to disable all services? 
  • Yes, it is safe! You should press windows + r and type msconfig; then go to services, hide microsoft services, and disable all; then go to program startup and turn off all!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jack22
    Jack22 ACE Posts: 4,200 Pathfinder
    Remove the RAM and see if the system goes back to the old speed.

    It's likely just a coincidence that the slowdown happened after the RAM setup unless it happened exactly at the same time you upgraded and will go away if you remove the extra RAM.
    Click on 'Yes' if the comment answers your question!
  • What model of ram did you buy? Some versions of this model support ddr3l and others support ddr4!
    Check what kind of memory your computer supports using aida64!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IHero
    IHero Member Posts: 13

    Tinkerer

    Yes, it is safe! You should press windows + r and type msconfig; then go to services, hide microsoft services, and disable all; then go to program startup and turn off all!

    Okay I understand it will speed up at startup, but it's not just at start up. Before I installed the ram stick my performance was fine. I didn't install any software or do anything else that could slow down  the pc. 

    The moment I put the laptop on after putting in the ram in, I noticed a drastic change in performance and not just in boot or startup time
  • Right! What is the notebook partnumber and what type of memory (ddr3L or ddr4) did you buy? It is possible that you have bought a memory of the wrong type! Check with aida64 what kind of memory your computer supports and hit a photo by removing the current memory! Enjoy and show us the serial number of your current memory!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IHero
    IHero Member Posts: 13

    Tinkerer

    It is DDR4
  • Right! But I wanted to see the notebook partnumber and the serial number of the ram you bought! With the ram you bought disconnected from the notebook, check with aida64 what kind of ram memory it accepts as in the picture I showed you above!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IHero
    IHero Member Posts: 13

    Tinkerer

    Part Number: NX.GDWEA.004
  • IHero
    IHero Member Posts: 13

    Tinkerer

    Here is a screenshot of RAM serial 
  • Jack22
    Jack22 ACE Posts: 4,200 Pathfinder

    Just few info about this unit RAM
    System Memory 0
    Two DIMM slots support DDR4 SDRAM:
    Up to 16 GB of DDR3L 1600MHz system memory
     Up to 16 GB of DDR4 2133MHz system memory (Aspire E5-575, E5-575T only)
    32 GB maximum memory capacity (using two soDIMM modules)
    Supports dual-channel
    Click on 'Yes' if the comment answers your question!
  • I would like you to remove the ram memory and download the aida64 program so I can check what kind of ram is installed! This program identifies whether it supports ddr3L or ddr4!

    I would also like that when removing the memories rams, you hit a photo of the serial number of both memories!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Can you show the specs of the other memory? This model only supports ddr4 2133mhz memory! However I believe that a faster memory should work, since its speed would be reduced automatically because of the motherboard! I think that's the problem! You should swap for a ddr4 memory of 2133mhz and I would like to see the specs of the other memory!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IHero
    IHero Member Posts: 13

    Tinkerer

    Here's the RAM that came with the laptop 
  • IHero
    IHero Member Posts: 13

    Tinkerer

    I would like you to remove the ram memory and download the aida64 program so I can check what kind of ram is installed! This program identifies whether it supports ddr3L or ddr4!

    I would also like that when removing the memories rams, you hit a photo of the serial number of both memories!

     Remove what ram and I have downloaded the Aida program. The pictures I have sent. And in the picture it states DDR4
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited September 2018
    There are two options:
    a) it is possible that an outdated bios is not correctly detecting ram, although this is rare!
    Remove the defective ram and update the bios to the latest version; after updating the BIOS, turn off the power boot and turn off the notebook from power and then the ram memory and test;
    b) If the problem still remains, the problem is in RAM and you should replace it!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IHero
    IHero Member Posts: 13

    Tinkerer

    Okay so how do I update the bios?