I get my new Acer Predator 17 G5-793-79SG today but the screen is not working at all

farouknaser
farouknaser Member Posts: 2 New User
edited November 2023 in 2018 Archives
I get my new Acer Predator 17 G5-793-79SG today but the screen is not working at all 

I connect to my tv via HDMI and i can see the computer is working but my screen is alway off

also, i have seen the screen sensor is always red 

any help or should i returned back to acer. 


Answers

  • Jack22
    Jack22 ACE Posts: 4,142 Pathfinder
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    BIOS default: After power drain is done, power on the u nit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

    This will fix the issue
    Click on 'Yes' if the comment answers your question!
  • sri369
    sri369 ACE Posts: 2,792 Pathfinder
    @farouknaser Did you try increasing screen brightness, turning screen on and off using function keys?
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  • farouknaser
    farouknaser Member Posts: 2 New User
    Dear Jack22
    I have tried your solution but it did not solve the problem,  but since the screen is black and I can not see anything I don't know if I get to bios or not. I have also tried other solutions like updating the Bios to the Version 1.14 and restart but did not work also, I updated the  NVIDIA driver to the latest update available, did not work,

    Dear 
    sri369
    I have tried to increasing screen brightness but still not working.
     
    I will try other solutions like updating windows or factory reset and I will keep you updated. 
    if you have any other solutions please let me know. 
  • "Factory reset"

    Was the system used or new?
    - Hotel Hero