R15-571T doesn’t turn on... just showing power led nothing else -R15-571T

Afaque
Afaque Member Posts: 6 New User
edited November 2023 in 2018 Archives
When i press the power button power led (blue) turns on but nothing else happens...keyboard lights doesn’t light up, i dont hear the fan running, nothing happens on the screen it doesn’t even shows led black backlight, i hear hard drive at the beginning, although the fan is not running but it gets hot near the processor chip area and if i plug the ac adapter in it shows red battery light but when i take out the adapter battery light doesn’t turn off it stays on, and at this point pressing power button or keeping it pressed doesn’t turn the machine off...only turn off by pressing the battery pin below.

I have tried:
attaching it to other monitors nothing shows up.

Answers

  • Afaque 
    There are several possible reasons for this issue.
    Please try a simple power reset. Disconnect the charger. Insert a paperclip into the battery reset pin hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and check the issue.
    You can also try connecting an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display. 
    If the computer still cannot turn on, then you do not need check the internal hardware parts. Try to reset the memory modules, disconnecting the battery and hard disk. Also, try a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly.

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  • Afaque
    Afaque Member Posts: 6 New User
    Sharanji said:
    Afaque 
    There are several possible reasons for this issue.
    Please try a simple power reset. Disconnect the charger. Insert a paperclip into the battery reset pin hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and check the issue.
    You can also try connecting an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display. 
    If the computer still cannot turn on, then you do not need check the internal hardware parts. Try to reset the memory modules, disconnecting the battery and hard disk. Also, try a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    I have tried battery reset pin and external monitor nothing works. External monitor doesn’t show anything.
  • Afaque said:
    I have tried battery reset pin and external monitor nothing works. External monitor doesn’t show anything.
    In this case reset and check the internal hardware parts.
  • Afaque
    Afaque Member Posts: 6 New User
    Sharanji said:
    In this case reset and check the internal hardware parts.
    Specifically which part any suggestions? Or should i just take it to repair shop?
  • Afaque said:
    Sharanji said:
    In this case reset and check the internal hardware parts.
    Specifically which part any suggestions? Or should i just take it to repair shop?
     Try to reset the memory modules. Also, check by disconnecting the battery and hard disk. 
  • If your computer is still under warranty, I recommend that you call technical support to repair it as a warranty!
    If it is not, try the steps indicated by colleague @sharanji as:




    a) disconnect the battery:

    b) disconnect the hard disk and ssd:


    c) disconnect the memory:

    d) also take advantage of and disconnect the rtc battery to reset the bios:

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  • Afaque
    Afaque Member Posts: 6 New User
    egydiocoelho said:
    If your computer is still under warranty, I recommend that you call technical support to repair it as a warranty!
    If it is not, try the steps indicated by colleague @sharanji
    Did everything as told in the instructions nothing helped!
  • Did you try to update the bios before presenting the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Afaque
    Afaque Member Posts: 6 New User
    Did you try to update the bios before presenting the problem?
    No i didn’t and also i didnt even updated the windows
  • Afaque
    Afaque Member Posts: 6 New User
    UPDATE:
    i kept trying to turning it on but when it didn’t turned on i shut it down by pressing the battery reset button by paperclip and after doing it for 5 times in a row it started fine on 6th try and then when i shut it down normally it doesn’t start again....
    and now sometimes it starts just fine and sometimes it doesn’t ( get stuck in the upper defined problem)

  • This may be because some hardware may be faulty! Make sure that by replacing ram with another, the problem remains!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)