Aspire S7 (model ms2364) and Kingston mSATA UV500 240GB compability issue?

P3k
P3k Member Posts: 4 New User
edited November 2023 in 2018 Archives
On Aspire S7 (model ms2364) I have replaced the original disk with  Kingston mSATA UV500 240GB  and the problem is that afer turning on laptop freezes for 10 minutes during that time the laptop is unresponsive. Even if i press Fn+F2 it enters BIOS after mentioned 10 minutes. Is that some compability issue with that disk?

After that 10 minutes it boots normally into windows and works fine ...until next reboot when it needs another 10 minutes to initialize.

I have the latest BIOS v2.18 (SATA mode set to AHCI) and it was clean Windows 10 install.



Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited August 2018
    Is your model an S7-391? Did you update the ssd firmware? Link: http://media.kingston.com/support/downloads/KSM-setup.exe
    Tried to put it in raid mode?
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  • P3k
    P3k Member Posts: 4 New User
    Indeed in BIOS it says the Product Name is Aspire S7-391

    I have not tried yet to update firmware on the disk, I will try that tonight
  • It is a risky process and could leave your ssd unusable! I would try before checking if putting in raid mode would solve the problem!
    To do this, go into windows and press windows + r and type msconfig; go to System Boot and click Safe Boot:

    Then go on the bios and move to raid:

    The notebook will boot into safe mode and will install the raid drivers! Then uncheck the safe startup and restart! See if it hangs after 10 minutes!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • P3k
    P3k Member Posts: 4 New User
    it was the first thing i tried: changing SATA mode betwee RAID/AHCI/IDE. It is always the same - the laptop needs 10 minutes to initialize
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited August 2018
    Is there any firmware update for this ssd? Are there any other hd or ssd connected to the computer? Have you tried selecting the loadsetupdefaults mode to leave the bios in factory mode? Does this problem occur if I connect the hd again? Did this start to happen after the bios update?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • P3k
    P3k Member Posts: 4 New User
    Unfortunately there is no firmware upgrade for my Kingston disk.

    That 10 minutes delay happens when i connect this new 256 GB Kingston Disk. You can only connect one disk so no other disk is connected. I tried loadindg defaults from BIOS - still the same output - 10 minutes delay.

    When i swap this new Kingston Disk with old (but corrupted original disk) there is no delay.

    And the latest BIOS for laptop is from 2014 so i did not update it recently
  • I would trade this ssd in warranty! If the problem does not occur when you exchange the ssd kingston for the original hdd then it should be discarded problem in the notebook! Activate the warranty and replace the ssd with another compatible one according to this photo:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)