Why won't my Acer Nitro 5 recognize my extra internal Hard Drive?

aisils
aisils Member Posts: 6 New User
edited December 2023 in 2020 Archives
I got this computer because I thought I could have an SSD and HDD internally working together to get a good amount of space in a laptop. Once I got the laptop I wasted no time in installing my extra HDD, and after I go to boot it up but to my surprise it only recognizes the SSD in Disk Management. (https://imgur.com/XbfCrLi ) However in Device Manager it says that I do have the disk ( https://imgur.com/r73quea ) and that its working properly (https://imgur.com/LN7yXir ) but when I try to populate I get an error. It says "volume information cannot be found." 

So I go looking for help online and the only thing that I get told, again and again, is that the HDD should always pop up in Disk Management but mine still doesn't. I've checked BIOS and it shows up there, as HDD1. ( https://imgur.com/IKMtjX9 ) I also downloaded the Intel Rapid Storage Manager and it shows up there, but it still hasn't shown up in Device Manager.  (Intel pics: https://imgur.com/usjI2Nk and https://imgur.com/e9dIzto ) How can I make this drive recognized by my laptop?

Answers

  • Try using the commands below using powershell as an administrator! Check beforehand whether hd is online or not! If you are not online, type the following: diskpart, list disk, sel disk x (where x is the hdd number), online! And then try the photo commands! You must convert it to gpt!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aisils
    aisils Member Posts: 6 New User
    I ran powershell as administrator but it only lists the SSD as online. is there anything else I can do?
  • aisils
    aisils Member Posts: 6 New User
    Try using the commands below using powershell as an administrator! Check beforehand whether hd is online or not! If you are not online, type the following: diskpart, list disk, sel disk x (where x is the hdd number), online! And then try the photo commands! You must convert it to gpt!

    I ran powershell as administrator but it only lists the SSD as online. is there anything else I can do?
  • Can you tap a photo of your powershell?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aisils
    aisils Member Posts: 6 New User
    Can you tap a photo of your powershell?
    it only lists the SSD in powershell but I have the HDD recognized in BIOS

  • What is the exact model of the notebook?
    Verify that deleting the hard drive driver in the device manager and restarting the computer resolves the problem!
    If it does not work, turn on the notebook by pressing alt + f10 to enter the recovery mode! Look for an option called command prompt and enter the same commands as I told you above!
    Hit a photo and see if HD appears!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aisils
    aisils Member Posts: 6 New User
    What is the exact model of the notebook?
    Verify that deleting the hard drive driver in the device manager and restarting the computer resolves the problem!
    If it does not work, turn on the notebook by pressing alt + f10 to enter the recovery mode! Look for an option called command prompt and enter the same commands as I told you above!
    Hit a photo and see if HD appears!

    My laptop's model is a Nitro AN515-51. I tried doing what you suggested but it still comes out only recognizing the SSD in Powershell. :(
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    edited August 2018
    Try doing a power reset! To do this, turn the notebook over and find a hole with a battery symbol on the side and press it for five seconds; then leave the notebook off for five minutes!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • aisils
    aisils Member Posts: 6 New User
    Try doing a power reset! To do this, turn the notebook over and find a hole with a battery symbol on the side and press it for five seconds; then leave the notebook off for five minutes!

    Ok I can try that! How do I press it though, like using a pin? And when I do it, do I make sure that the laptop is off first?
  • Turn off the notebook and unplug it from the electrical outlet!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VIN123
    VIN123 Member Posts: 1 New User
    i have the same problem, pls help me , i have acer predator nitro 5 and after i reset i sill got nothing
  • Harcix
    Harcix Member Posts: 1 New User
    In bios under MAIN -> SATA MODE i had to switch from RST with optane to AHCI