Keyboard partly not working after Windows update; Intel TAP Driver NDIS 6.30 malfunction

Benoe
Benoe Member Posts: 3 New User
edited August 2023 in 2018 Archives
Hi all,
Part of my keys on the keyboard of my Acer Aspire E1-572 stopped working completely after the last Windows update (8.1/64b). I tried a hard reboot with a battery removal and updating the diver through PC and the net. When this didn't work, I uninstalled the driver, and restarted the PC (though this means I no longer have a PS/2 keyboard in my device manager, but 2 HID-keyboards?). Nothing works. An interesting fact is that the Intel TAP Driver NDIS 6.30 too suddenly is offline after that update (which I too can't seem to fix), and though I have no trouble with the Wifi, the net suggests it could be a related issue. 
I have no warrenty, and usually I am able to fix errors like these using the net.
I read many others experience the error and there doesn't seem to be a general sollution. Pleas help!
Cheers,
Benoe

Answers

  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    First, check control panel for a Win8.1update restore point just before the issues started. Click on show more restore points if necessary. Restore system. If successfful then proceed to re-do the Win8.1 updates. Jack E/NJ

    Jack E/NJ

  • Benoe
    Benoe Member Posts: 3 New User
    Hi, thanks. I tried 3 times but to no avail. Windows won't restore the system (error 0x80070005). I tried after disabling Windows Defender, though in Windows Defender I can only uncheck the box "Real-time Protection". In my version of Windows Defender there is no "administrator" under the tab Settings, and so I cannot disable WD completely. Nor can I disable it in Device Manager. I have no other Anti-virusware installed.
  • You can also try to update the drivers with the driverbooster! Then restart the computer!
    After you have updated the drivers, see if the problem with intel ndis is solved and then download the acer quick access program on the windows 10 page! If you already have it, open it and make sure it asks for an update! If you have acer launch manager installed, uninstall it and see if acer quick access is supported by windows 8.1! Open the program and update it if requested! Then go to the device manager, human interface devices and launch manager click on update driver, look for driver software on the computer and paste it C: \ Program Files \ Acer \ Acer Quick Access \ drivers
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Uninstall and delete the drivers from the hid keyboard before restarting the notebook!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    Open Control Panel. Search "user accounts" . Show accounts. Then pick one of them to change. And then change its account type to administrator. You should also be able to create a new account with administrative privileges. Jack E/NJ

    Jack E/NJ

  • Benoe
    Benoe Member Posts: 3 New User
    edited August 2018
    Hi all, sorry for the slow reaction, was on holiday. Thank you for all of the ideas. I've tried most of the above mentioned sollutions, for as far as I could get manage. But so far to no avail. I have decided to let a pro fix this (also as there seem to be more things wrong with my PC, like strange admin settings). Again, thank you! 
  • Dheerajverma321
    Dheerajverma321 Member Posts: 8 New User

  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    @Benoe Thank you for the update. Please let us know what the "pro" finds. Jack E/NJ

    Jack E/NJ