Aspire ES15 Bluetooth broken?

LBM
LBM Member Posts: 10 New User
edited August 2023 in 2018 Archives
Hi, I have recently had to replace my harddrive since it died. I Put Win10 back on it.  All is fine except now when I try and connect headphones via Bluetooth I have to hold the headphones like to the side on the laptop for it to pair with the laptop.  When it pairs, the audio cuts in and out bad.  Checked the latest BT drivers and they're ok.  I use these same headphones on my phone and they're fine.  I'm wondering if whatever Bluetooth sensor inside has been knocked out of place somehow?  I've tried different browsers also.  Not sure what else there is.

Answers

  • Is the bluetooth driver the default for windows? Have you tried downloading the Acer driver or using the driverbooster program to update this driver? Usually the Acer driver is more optimized, but they do not frequently update these drivers!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • LBM
    LBM Member Posts: 10 New User
    I'm pretty sure I manually downloaded and installed the latest from ACERs website.  Ill doublecheck when I get home. Also not sure what  the driverbooster program is, but I installed ACER care center and says my drivers are up to date, not sure how reliable that is.
  • The driverbooster is a program that updates the notebook drivers! You can use it to update the notebook drivers and soon you can uninstall it!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited August 2018
    The driverbooster is a program that updates the notebook drivers! You can use it to update the notebook drivers and soon you can uninstall it!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LBM
    LBM Member Posts: 10 New User
    So I used Driverbooster, thanks had no idea the latest wouldn't just be on Acers site.  But, the audio still cuts out.  If I move my laptop in any direction the audio cuts out completely if I'm looking straight at the screen its about 85% good.  If I turn it in any direction, it cuts off completely. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited August 2018
    What is the model exact of notebook and the card bluetooth?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LBM
    LBM Member Posts: 10 New User
    Its an ES1-572-31KW and have a "Intel wireless bluetooth" in device manager.  Driver versions are 20.60.0.4 / 5/2018 
  • LBM
    LBM Member Posts: 10 New User
    Quick screenshot 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited August 2018
    Does it also lose the connection when you shake the notebook when it is paired with a cell phone or other device?
    You can try the following: click Start, Settings, Update and Security, troubleshoot, bluetoth and click Run troubleshooting!

    Try this too! Press windows + r and type msconfig; in general select normal startup as in the photo and restart the notebook and test!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LBM
    LBM Member Posts: 10 New User
    Thanks, got that in English?
  • I edited the image above again! My windows is in Portuguese, but I have edited the text again in English!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)