Helios 300 Ethernet port not working

xeroton1n
xeroton1n Member Posts: 2 New User
edited November 2023 in 2018 Archives
Recently purchased Helios 300 ethernet port not working.
I plug in the cable and windows doesn't detect.
Updated bios and drivers and still doesn't work.
Ethernet works on other computers.
What's the issue?

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi, Try updating the ethernet driver or reinstall the drivers. if its still not working then call acer for hardware support.
    Accept if its Helpful.   B)
  • sri369
    sri369 ACE Posts: 2,855 Pathfinder
    Does it show any error? Any message?
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  • xeroton1n
    xeroton1n Member Posts: 2 New User
    sri369 said:
    Does it show any error? Any message?
    An ethernet cable is not properly plugged or might be broken.

    It's definitely plugged in and not broken because it works on another laptop.