Why is my new aspire 7 is troubleshooting in internet connection and i cant connect it in our wifi??

Catherinetldo
Catherinetldo Member Posts: 15 Troubleshooter
edited March 1 in 2018 Archives
Hello 👋 i try resetting my new aspire 7 cause it is running too slow and even in updating so it cause so much problems like troubleshooting in internet connection what should i do?? We have wifi here 

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi, Please do not worry...let us work to fix the issue. Please share the exact model # of your laptop. Also let us know, what happens exactly when you try to connect to Wifi. 
     :) If you think I've answered your question, please hit the Accept Answer:)

  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    I'm guessing when you did the reset it didn't install the drivers for WiFi. Try downloading them on another computer and use a flash drive to install them on your computer.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Catherinetldo
    Catherinetldo Member Posts: 15 Troubleshooter
    Balatekie said:
    Hi, Please do not worry...let us work to fix the issue. Please share the exact model # of your laptop. Also let us know, what happens exactly when you try to connect to Wifi. 
    My laptop is acer aspire 7 a715-71g-57ay pls helppp
  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    @ Catherinetldo Thx for letting me know the laptop model. 1st thing we will start with Wireless driver. I request you to follow the below steps and uninstall the wireless driver from your computer. 

    1. Press & hold Windows logo button in your keyboard and press the alphabet button X. This will open up a menu. 
    2. Select Device Manager. Once it is opened, locate Network adapters  & expand it.
    3. You should be seeing the network adapter name (it will be Intel or Atheros). 
    4. Right click the adapter name and select "Uninstall Driver". 
    5. You will be getting a warning window, to confirm driver un-installation.  
    6. In that Windows, you can see a check box for deleting the driver software. Please DO NOT delete the wireless driver. Just click on uninstall to remove the Wireless driver from computer. 
    7. Reboot your computer. 

    As it is Windows 10, the Wireless driver fresh copy will be automatically installed to the computer. Check connecting to Internet and that should work. I will be waiting with crossed fingers 
    :) 
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Catherinetldo
    Catherinetldo Member Posts: 15 Troubleshooter
    i think it’s nit working?? But thank you do much!! How about this?? I tried resetting it so many times but it isn’t working even advanced start up huhuuuuhu pls helpto 
  • Catherinetldo
    Catherinetldo Member Posts: 15 Troubleshooter
    Here 😭😭😭😭😭😭
  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Thx for replying back Catherinetldo,  I am really sorry to know that issue persists. As you stated that "Reset" is performed, Did the "PC Reset" went well? or was there any error message?
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Catherinetldo
    Catherinetldo Member Posts: 15 Troubleshooter
    @Balatekie none but it isn’t really working here and the airplane mode is on and it can’t turn off
  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Thx again. I request to please let me know the procedure that you followed to perform "PC Reset" in your computer. 
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Catherinetldo
    Catherinetldo Member Posts: 15 Troubleshooter
    And also the audio. Huhuuuhu