aspire vx 15 touchpad multitouch doesn't work
hrezataheri
Member Posts: 2 New User
hi guys. i've recently bought a new aspire vx 15 and installed windows 10 on it, but touchpad multitouch gestures (such as double finger scroll) doesn't work. i tried to install touchpad drivers (both elantech and synaptics) from acer site but nothing changed.
as you can see here, even after installing new drivers and restart, nothing changed in touchpad properties:
i'm really confused right now and i don't know what to do. please help
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Best Answer
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Hi,
Go to BIOS settings(click F2 at start), in Main tab check whether you have Basic mode for Touchpad, if it is, switch to Advanced mode, save the settings and exit.
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Answers
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Hi,
Go to BIOS settings(click F2 at start), in Main tab check whether you have Basic mode for Touchpad, if it is, switch to Advanced mode, save the settings and exit.
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Thank you dude! It worked well after that!0
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I also had the same problem in my Asphire e 15 e5 575g.. i've searched allover the internet and finally found the solution from you... thank you.. <3 <3 <3 you are a miracle!! just 10 sec spend to fix it.. :) :) :)0
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Kushan said:I also had the same problem in my Asphire e 15 e5 575g.. i've searched allover the internet and finally found the solution from you... thank you..
you are a miracle!! just 10 sec spend to fix it.. 
You are welcome 0 -
I have an acer aspire A515-51G-5621. My touchpad scroll bar is not working. I tried going in the BIOS mode and changing the mode from basic to advanced. But instead of improving, the touchpad stopped working at all. As a result I shifted back to basic mode. Please provide some solution @brummyfan20
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Tushar_Bansal said:I have an acer aspire A515-51G-5621. My touchpad scroll bar is not working. I tried going in the BIOS mode and changing the mode from basic to advanced. But instead of improving, the touchpad stopped working at all. As a result I shifted back to basic mode. Please provide some solution @brummyfan2
Could you please leave the Touchpad in Basic mode, go to Device manager, expand Mice and and other Pointing Devices, highlight and right click HID compliant Mouse, Properties and Driver tab, uninstall the driver and reboot to let Windows install the driver.
Then go to Device manager, expand Human Interface Devices, uninstall the driver for Synaptics or if it's Elantech, reboot and let Windows install @brummyfan2
You have to switch to Advanced mode after reinstalling both drivers.
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thanks man i had this problem for 6 monthbrummyfan2 said:Hi,
Go to BIOS settings(click F2 at start), in Main tab check whether you have Basic mode for Touchpad, if it is, switch to Advanced mode, save the settings and exit.
it solved 0 -
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when i was going to change setting from basic to advance some instruction written on top right corner that before changing setting make sure that 12c driver is install or else touchpad won't work0
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Even after changing to advance my touch gestures won't work0
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@brummyfan2 I have an Acer NITRO 5 AN515-51-5987, I Tried your above cited method but instead of HID-compliant mouse it was showing PS/2 Compatible Mouse, so I uninstlled it and changed it to advanced seetings but it didn't work.
"make sure that 12c driver is install or else touchpad won't work"
this is written when I tried to change it to advanced mode. Please help.0 -
Hi,akkibhargava said:@brummyfan2 I have an Acer NITRO 5 AN515-51-5987, I Tried your above cited method but instead of HID-compliant mouse it was showing PS/2 Compatible Mouse, so I uninstlled it and changed it to advanced seetings but it didn't work.
"make sure that 12c driver is install or else touchpad won't work"
this is written when I tried to change it to advanced mode. Please help.
Go to Device manager, expand Human Interface Device, highlight and right click I2C HID device, go to Properties and uninstall the driver in Driver tab, reboot and let Windows install the driver. Could you please check under Human Interface devices you have Synaptics HID Device( as in my snip) or Elan HID device.
You could also try reinstalling Serial IO Driver after downloading from Acer Support site, go to Device manager, expand System Devices, right click Intel Serial I2C host controller, go to Driver tab and uninstall the driver, install the downloaded driver.
https://www.acer.com/ac/en/GB/content/support-product/7312?b=1
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Please follow the instructions in the above post.amit190732 said:Even after changing to advance my touch gestures won't work
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hello, i cant do what you instructed there because there is no hid-device under mouse and other pointers, in basic touchpad, elantech device is seen but when in advanced, there's nothing.
there's also no elan hid device under hid in both basic and advanced touchpad setting. My i2c hid device in advanced touchpad has an exclamation point.
here's the device manager in advanced
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calyndeloaz said:hello, i cant do what you instructed there because there is no hid-device under mouse and other pointers, in basic touchpad, elantech device is seen but when in advanced, there's nothing.
there's also no elan hid device under hid in both basic and advanced touchpad setting. My i2c hid device in advanced touchpad has an exclamation point.
here's the device manager in advanced
Hi,
Could you please post the Laptop model name.
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same as the poster, aspire vx 15brummyfan2 said:0 -
Writing from my cellphone now.
I had the same problem, so I switched touchpad mode to advanced. Somehow after that Windows didn't start anymore, I just get a screen with the options to start Acer Linux or troubleshooting.
Switching back to basic didn't help, the options after starting stay the same.
How do I get Windows back? Also aspire vx 150
