Acer Predator 15 - Applications are not being displayed

Nationym
Nationym Member Posts: 4 New User
edited November 2023 in 2019 Archives

Ever since i have updated my Laptop to windows 10 April 2018, many applications are not being displayed (not at all or not properly).

For example: Origin does load the icon on the taskbar, but when i click on it, it does only show me a small windows where i can either minimize or close the application. Another example is EpicGames Launcher: It also does load in the taskbar, but clicking on it does not show anything. Same goes with Firefox, it only display a white screen.

This is what i have done so far:

1- Updated the latest drivers (graphic drivers etc.)

2- Killed the application in task manager and reloaded them again.

3- Changed my screen resolution and started the applications again.

4- Looked online for a solution, but without luck.

5- Restarted the laptop several times.

6- Deinstalled and reinstalled the applications again.

7- Since i have exceeded the 15 days limit, i will not be able to go back to the previous version.

What else can i do? 

Answers

  • sri369
    sri369 ACE Posts: 2,818 Pathfinder
    Screenshot please.
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  • Nationym
    Nationym Member Posts: 4 New User
    sri369 said:
    Screenshot please.
    Here you go: https://ibb.co/goOr7J
  • sri369
    sri369 ACE Posts: 2,818 Pathfinder
    Drag and drop the image into the post typing area to attach it. Or use the attach icon. I do not open external links for images.
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  • Anuj_Jena
    Anuj_Jena Member Posts: 23 Networker
    The problem seems like to be a Windows bug. If you have developer preview enabled then disable it.
  • Nationym
    Nationym Member Posts: 4 New User
    Here you go, three screenshots for Firefox, Origin, and Epic Games Launcher.

  • sri369
    sri369 ACE Posts: 2,818 Pathfinder
    Nationym said:
    Here you go, three screenshots for Firefox, Origin, and Epic Games Launcher.
    @Nationym
    To me it seems like your windows is konked out. You might need to reinstall/reset windows.
    One option you could try is trying to boot into safe mode and checking if the issue persists on there too. If it works there, it could some driver/software issue.
    How to restart windows 10 into safe mode --> https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    As it was said this its a windows issue i suggest to disable the updates permanently after a factory reset if you dont have any issues to avoid windows updates messing everything up only update what you need manually and when you need it you can try to uninstall both intel and nvidia drivers and reinstall them to see if it fixes it but its a long shot

    I usually have that issue when i remote access my laptop either with teamviewer or vncviewer (this only happens on win10 systems win7 all works fine on remote access)  and thats because of the hardware acceleration i have disabled it on FF in order to be able to see it on remote connections but origin/epicgames launcher bethesda etc all have this issue when remote accessing the laptop steam/uplay and battle.net all work fine so the issue its the hardware acceleration that somehow its bugged in your OS 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
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    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

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    https://www.facebook.com/groups/PredatorHelios300
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    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
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