Acer Aspire ES1-533-P6MP keeps freezing

keithstorrier
keithstorrier Member Posts: 3 New User
edited August 2023 in 2018 Archives
Laptop is 4 months old and already been back to Acer twice for repair regarding this issue. First time they replace a "faulty" hard drive. Second time they tested it a found it working to specification. Received laptop back yesterday and it froze again today. It came back from Acer with a fresh Windows install and the only software I put on it was Chrome (and removed Firefox). I can find no pattern in this freezing issue. Sometimes it's while I'm using it, sometimes the laptop is asleep, sometimes it's at the end of the day, sometimes it's been on for and hour. The only solution is a hard reboot.
Please help. 

Answers

  • What is the error displayed on the screen? Update the drivers with the driverbooster and see if it solves the problem! Current to bios with the notebook connected to the power and the battery charged through this link https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.12_A_A.zip?acerid=636469316535688283&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE% 20ES1-533 & OS = ALL & LC = en & BC = ACER & SC = PA_3!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • keithstorrier
    keithstorrier Member Posts: 3 New User
    No error message. No warning. The laptop just came back from Acer yesterday. I'd assume they'd have made sure the BIOS was current before sending it back?
  • I would try to update the drivers and bios before sending again! Look for the bios version by typing the following command in cmd as the administrator "wmic bios get smbiosbiosversion"! This link has an even newer version of bios https://global-download.acer.com/SupportFiles/Files/Firmware/Update/ES1-533_ENLG81AP_NE533_ENTE69AP_BIOS_116.zip! I'm translating for google translate!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • keithstorrier
    keithstorrier Member Posts: 3 New User
    My BIOS version is 1.12 which appears to be the latest BIOS version accoring to the product support page for my laptop model. BTW, that link in your previous post didn't work.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    edited June 2018
    Go to this site and click on the notebook link https://us.answers.acer.com/app/answers/detail/a_id/53104/~/meltdown-and-spectre-security-vulnerabilities and update your notebook drivers using the driverbooster!
    bios.png 110.5K
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)