Acer XR341CK Black Screen Issues

ik_
ik_ Member Posts: 4 New User
edited February 16 in 2018 Archives

Hey,

Can anything help me idenify what's wrong with my monitor? Here's a Video 

 

After couple mintue of playing there screen turns black but you can still play, about 1-2 seconds of black screen it turns back on. this will happen every 5-10min.

 

Please help me or is this a defective monitor?

 

Thanks

Answers

  • EndersChosen
    EndersChosen Member Posts: 5 New User

    I'd say it's either defective or you have a loose display connection.

  • ik_
    ik_ Member Posts: 4 New User

    Not a cord problem. When I set all my settings to LOW when playing game it doesn't happen. This only happen when I play a game with High settings.

  • EndersChosen
    EndersChosen Member Posts: 5 New User
    Is your graphics driver up to date?
  • ik_
    ik_ Member Posts: 4 New User
    yes everything is up to date. I even did a fresh window install. also used the monitor on my brothers computer also with the same problem. I guess I'll give it another day for some answers if not RMA it is. -=\
  • EndersChosen
    EndersChosen Member Posts: 5 New User
    What video card do you have and your brother?
  • ik_
    ik_ Member Posts: 4 New User
    both have Fury X R9
  • Mates
    Mates Member Posts: 1 New User

    I have the same problem with my XF270HU monitor. Use graphics card 2 R9 390

  • diblex
    diblex Member Posts: 1 New User
    Same problem here with monitor acer xr342ck and using a 1080TI.
    The problem is random, it happens some times playing, browsing or whatever.

  • SalSoul
    SalSoul Member Posts: 4 New User
    I have a ET430K 43"" monitor and its happening to me too,

    When the black screen happens there is not an event entry in the PC event logs that correspond with the time of the black screen.

    if it was the gfx card = event log entry 
    if it was HDD or any other component = Event Long entry

    There is no event log entry because it is the monitor that is doing this. 

    Acer you should start working on a firmware update to address this problem asap.

    Now does everyone monitor that is doing this have a Philips IPS panel?

    From my findings its not gfx related as it happens at complete random times, there is not an event or acton that causes it. it is purely the monitor going black and then returning.

    can we get an official word from Acer about this please.

  • SalSoul
    SalSoul Member Posts: 4 New User
    Im going to place a desk fan behind my monitor I think this might be a thermal event, monitor overheating ??
  • kjfenton
    kjfenton Member Posts: 3 New User
    I just bought the ET430K 43" and my screen goes black for no apparent reason.  It glitches off for a few seconds then comes back on.... it sounds like you have a manufacture problem.  Please address!
  • wimzwart
    wimzwart Member Posts: 1 New User
    Same problem here... brand new ET430K; connected to a GTX1070 founders edition on a Mac system (really high quality hardware)... Found out it's an Acer problem.. Never Acer for me again... No time to go to repair center; I need the monitor for production WORK :-( 

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