PH315-51 showing black screen after one hour of web surfing

Roland_Lorinczi · June 2018

@raagkush Odd...But you didn't miss out on much

just an intel driver there...

Akashsoni6898 · June 2018

How to install bios

therealsujith · June 2018

@Roland_Lorinczi
Reply from acer

badaltharayil · June 2018

@Roland_Lorinczi: you can use the setup i shared yesterday. It works

praveen001 · June 2018

raagkush said:

Can't see BIOS!

for ph 315-15
if u want to install bios 1.15
link is here https://drive.google.com/file/d/1r8edFM0nDO-PfUDpfUWf7iuMeWHnH5fw/view?usp=sharing
they are updating in 2 days in site. you can download from my link or wait and download from official site

praveen001 · June 2018

hello @Roland_Lorinczi
I think you purchased your predator on this year. so I think your laptop is under warranty period. so why not you take service from "Contact Acer Service" they will install Bios in your laptop. but if you want to install by yourself ,please remember bro , before installing BIOS, plug charger then install.

Roland_Lorinczi · June 2018

@praveen001 Fair point, I don't like the idea of resort to a service center though as the only one in my country is 350 kilometers away so I'd have to send it to them and get it back via a courier...

And repair centers here have a tendency to sit on it for a week or two, then send it back, perhaps scratched up a bit (which you can't really fight here, they'll just say they got it like that...).

It might go better but these are actual personal experiences I've had that keep me from resorting to that unless absolutely necessary...

So I'd be way happier if I could find all updates including BIOS on acer's official website somewhere...I mean if they HAVE it, if they distributed it to service centers...then it just seems like it'd be helpful to have it on there, on the driver support page, updated

Brigadier · June 2018

No worries mate it came back now, you may check it. I am gonna flash bios and check for issue. Will report soon

Brigadier · June 2018

After Installation of so called 'BIOS'
This nowhere seems like a bios update, just Intel graphics update. I have flashed bios already and this was no where near, nevertheless it won't bother me unless things works fine. Fingers crossed! P.S I think it supports 7th Gen too because it showed up while installation as well as in readme.txt.

Roland_Lorinczi · June 2018

@Brigadier since you installed that intel vga driver - Could you please check in device manager that driver's version?
Let's see if it's older/newer/the same that windows update is pushing.

Brigadier · June 2018

I checked the version @Roland_Lorinczi, though the date says 27-03-2018 but the driver version I installed and the one shown in device manager are same, idk why but it solved one of my BSOD issue which occured while performing Intel XTU graphics (integrated) stress test.

Roland_Lorinczi · June 2018

@Brigadier Could you share your Driver Version as well along with the date please? 😊

Image: https://us.v-cdn.net/6029997/uploads/editor/cg/0domxabq3nqb.png

Brigadier · June 2018

Unfortunately same as yours

, 23.20.16.5018. Probably there isn't new for 7th Gen yet.

Brigadier · June 2018

@Roland_Lorinczi can you show me your firmware version?

Roland_Lorinczi · June 2018

@Brigadier Sure thing

Came with Windows update.

Image: https://us.v-cdn.net/6029997/uploads/editor/5h/n72po74jbm3x.png

Acer-Manny_Retired · June 2018

Hello everyone,

First we would like to thank you for your patience while we resolved this issue. We have found a solution for this problem “system hang up then black display after reboot” and will be releasing a BIOS update (version 1.15) with a fix for it. These BIOS will be available on the Downloads Page https://www.acer.com/ac/en/US/content/drivers shortly. Once it becomes available we will update this thread again with the direct download link.

Thanks,

Acer-Manny

Roland_Lorinczi · June 2018

Thank you @Acer-Manny for the official response.
Thank you for not being wavered by our rising emotions and for understanding.
Looking forward to the BIOS