ACER NITRO 5 AN515-41-F722 TURNS OFF RANDOMLY

PMARCZID
PMARCZID Member Posts: 3 New User
edited August 2023 in 2018 Archives
I just bought my nitro 5 and after 7days of using it i just turns off randomly. is there any issues with this laptop?can you tell me whats wrong with it.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Does this unexpected shutdown happen on battery power only or it happens when the laptop is charging too?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • PMARCZID
    PMARCZID Member Posts: 3 New User
    edited April 2018
    model: 

    ACER NITRO 5 AN515-41-F722


    GPU: amd RX 550
    cpu: amd fx 9830
    operating system: window 10 64 bit

    it shuts off even if running on battery also while its plug in.
  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    The first steps you would try is turning off the sleep mode. Sleep mode is great in scenarios when your PC/Laptop is idle for a long period of times. It preserves energy while enabling you to continue with use in a few seconds. Until it became a problem in Windows 10. Namely, some users, instead of standard sleep, experienced complete shutdowns. 

    To be precise, it seems that the Safe mode equals Hibernation in some cases. Because of that, your next step would be to disable sleep mode. We’ll continue from there.

    1. Open Start.
    2. Click on Settings.
    3 Open System.
    4. Set both Screen and Sleep to ‘Never’.

    Hope this helps
     :) If you think I've answered your question, please hit the Accept Answer:)

  • JoLynn
    JoLynn Member Posts: 14

    Tinkerer

    I discovered that mine shuts off when my FitBit Charge 2 is near it. https://community.acer.com/en/discussion/544782/nitro-5-an515-51-turning-off-caused-by-fitbit

  • JoLynn
    JoLynn Member Posts: 14

    Tinkerer

    JoLynn said:
    I discovered that mine shuts off when my FitBit Charge 2 is near it. https://community.acer.com/en/discussion/544782/nitro-5-an515-51-turning-off-caused-by-fitbit

    I discovered it's not the FitBit. It's the magnetic clasp on the band. There's a spot near the front of the keyboard, just left of the touch pad. When the magnet gets near it, everything goes dark. (Sorry for falsely accusing the FitBit!)