2nd time -- black screen

Mikemb
Mikemb Member Posts: 6 New User
edited November 2023 in 2018 Archives
For the second time, my C910-3916 Chromebook went black. Nothing happens when I press keys.  In short the device is dead.

This happened a couple of months ago and despite several attempted fixes, it remained dead until it somehow revived itself after a few days. 

So what is happening?  And how can it be fixed?  Note: Any fix that requires me to access the internet or to do anything else with the Chromebook won't work because all I have is a black screen.

Mikemb


Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    Mikemb 

    Do you see any indicator lights when you power On the Chromebook?

    Is the charger working fine?

    These weblink have information on restoring your Chromebook using USB recovery media.

    create recovery media  

    reinstall the Chrome OS with a USB Recovery

    reinstall the Chrome OS without recovery media

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Mikemb
    Mikemb Member Posts: 6 New User
    The fix.  I opened it a couple of times to see if it had recovered.  No.  Then at one point I opened it and accidentally tapped the touch pad and the screen lit up.  So I am happier but no wiser.
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Mikemb said:
    The fix.  I opened it a couple of times to see if it had recovered.  No.  Then at one point I opened it and accidentally tapped the touch pad and the screen lit up.  So I am happier but no wiser.
    Mikemb
     Thanks for the update. I am glad you were able to get it working! 

Categories