Boot to Black screen on G9-793 since Windows 10 build 1803

Brandyjack
Brandyjack Member Posts: 1 New User
edited November 2023 in 2018 Archives
After latest update, system has a tendency to boot with a black screen after the predator splash screen. Only happens after boot. Quick fix is to connect second monitor briefly and use screen controls (Fn-F5, Fn-F6) to get video back. Unfortunately, no effect though if second monitor not attached. Can reboot a few times before it happens again. Total shutdown or close-lid makes no difference.
Anyone found a permanent fix other than uninstalling build 1803? I expect the problem is video drivers.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Brandyjack 

    If you have black screen with cursor issues, you can try pressing Ctrl + Shift + Esc or Ctrl + Alt + Del in order to start Task Manager. From Task Manager you’ll be able to start Device Manager by doing the following:
    Press File > Run new task.
    Enter devmgmt.msc and press Enter to run it.
    When Device Manager opens, locate your graphic card, right click it and choose Uninstall. If asked, make sure that you check Delete driver software for this device. Restart your computer, and let windows install the drivers.

    Sometimes the black screen problem keeps happening because fast startup is enabled on your computer.

    While in Safe Mode, you can use the following steps to disable fast startup:
    Open Control Panel.  Click on System and Security. Click on Power options.  Select the Choose what the power button does link on the left pane. Click the Change settings that are currently unavailable link.
    Clear the Turn on fast startup (recommended) option.
    Click Save changes. Restart your computer to complete the task.

    Hopefully this should fix this issue!

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    Disable fast startup in windows 10 - solves most issues.

    Fast startup is pretty much hibernation minus state of work you were doing when you hit shut down.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045