ghostbusters free download redeem code did not creat

kwrpower · December 2017

I did press redeem in go.acer.com/ghostbusters, after regist my MR headset(AH101)

but i can't see any code and no email.

IronFly · December 2017

i highlighted the issue, waiting for an answer.

Manny-Acer_Retired · December 2017

Hi kwrpower,

Sorry for the inconveniences, the VR code should be available in the “My VR Lounge” when registering the AH101 headset.

Log in with your AcerID that has the registered AH101, and then Click “My VR Lounge” https://www.acer.com/ac/en/US/content/my-vrlounge

Thanks,

Acer-Manny

Dago1010 · January 2018

I have exactly the same headset, registered it one week ago and when I go to "my VR Lounge" and click the "Redeem" button, I see a spinning doughnut for one second and then the "Redeem" button comes back gain. No code, no e-mail.

Lockout · January 2018

Dago1010 said:

I have exactly the same headset, registered it one week ago and when I go to "my VR Lounge" and click the "Redeem" button, I see a spinning doughnut for one second and then the "Redeem" button comes back gain. No code, no e-mail.

im having the same problem

Lockout · January 2018

Lockout said:

Dago1010 said:

I have exactly the same headset, registered it one week ago and when I go to "my VR Lounge" and click the "Redeem" button, I see a spinning doughnut for one second and then the "Redeem" button comes back gain. No code, no e-mail.

im having the same problem

so...is this fixed yet? i still want my free game...lol

Quiper · January 2018

Im having the exact same problem with the same headset

Rockzett · January 2018

HI Acer Manny. Obviously there is an issue with the Ghostbusters VR game that came free with the headset. There is no email being sent for the redeem code. Can you advise asap, when the email with the redeem code will be available to consumers. Cheers

IronFly · January 2018

i don't think an email will be sent, i suggest you to check here:
https://www.acer.com/ac/en/US/content/my-vrlounge

you need to be logged using your Acer ID

se2021 · January 2018

i am having the same issue ...any fixed proposed?

Chris_H · January 2018

I am having same problem have logged in as above but not getting code

Philipc21 · January 2018

I like the consistency, I am having the same issue as well and still doesn't seem to be a solution in sight...

Johnnyboberek · January 2018

I am having same problem...

Fantom · January 2018

Same trouble, Acer support is not going to help his customers?

Manny-Acer_Retired · January 2018

Hi all,

Please refer to this link: https://us.answers.acer.com/app/answers/detail/a_id/51791 please keep in mind that if your country is not on the eligible list you cannot redeem the code.

kwrpower - not part of the eligible countries.
Dago1010 - not part of the eligible countries.
Lockout - your email is not registered on VR site.
se2021 - you should be able to go to https://www.acer.com/ac/en/US/content/my-vrlounge an view the code.
Chris_H - you have registered and already redeemed the code.
Philipc21 - you have registered and already redeemed the code.
Johnnyboberek - not part of the eligible countries.
Fantom - not part of the eligible countries.

Thanks,
Acer-Manny

TravisHead82 · February 2018

I am having a similar issue except I am not getting quite as far. I have purchased the Acer headset, registered it on the site but when I go to the VR Lounge it simply tells me I need to register.
It's seems the fact that I have registered the product is not reflected in the VR Lounge site. I have tried to re-register the headset via the link in the VR Lounge but it simply tells me the serial has already been registered (which makes sense).

Please advise.

TravisHead82 · February 2018

Disregard for me, figured it out.

avasthewise · May 2018

TravisHead82 said:

Disregard for me, figured it out.

How did you solve it? I'm having exactly the same problem - I've registered the headset in my profile, but My VR Lounge still tells me that I need to register the product. Obviously I can't register it the second time, so now I'm not able to redeem the game.