Aspire VX5-591G - Hinge is broken

vixter89
vixter89 Member Posts: 2 New User
edited November 2023 in 2018 Archives
Why is it that the Acer India support is not ready to help me? The hinge of my Acer VX5 - 591G and when I took it to the service center they said the entire display housing needs to be changed. However, they also say that they will not be able to get this done as the part will never be available. 

Mr. Prabhakaran who leads service here in Tamil Nadu has said that, because you bought the laptop outside the country we cannot support you and expects me to go back to UAE to get it serviced. Will I get support for this or not? 

I am really worried, as I have paid nearly Rs. 1,45,000 for this laptop because Acer ensured me their service network is good and they always have availability of parts. NOW I FEEL CHEATED!!!

Answers

  • vixter89
    vixter89 Member Posts: 2 New User
    edited May 2018
    If someone can help me please contact me on xxxxxxxxxxxxxxxx
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hello vixter89,

     

    I'm sorry that you're having issues with your warranty.  Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny