Predator Helios Backlight Bleeding Problem - Helios 300 [G3-571]

helloworld1228
helloworld1228 Member Posts: 2 New User
edited November 2023 in 2019 Archives
Hello,
I got a new Predator Helios 300 [G3-571] just this Sunday. So far I have noticed that there are backlight problems, obscuring most details along sides of screen on a darker scene.
I was not sure if this much backlight problem was expected of an IPS panel [CMN15D3].
I have posted the images of my screen with lightbleedingtest.com in total darkness at 0% and 100% screen brightness settings, respectively:









Thanks in advance, and please let me know how y'all think about this.

Best Answer

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    Backlight bleed is considered normal by the manufacturers. The light bleed on your display isn't much normal. You can contact the retailer you purchased the laptop from and ask for a replacement. Mind that it isn't guaranteed that the replacement laptop is going to have less bleeding, in fact it is likely to have the same amount or even more(in your case it is not likely to have more).
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • Sobe
    Sobe Member Posts: 138 Skilled Fixer WiFi Icon
    Yes expected from an IPS, and mines similar to this, but not sure if it's THAT MUCH. Maybe, because I don't use my laptop much?

    How long do you use your laptop for and do you open many programs? (I'm just curious because I don't)
  • helloworld1228
    helloworld1228 Member Posts: 2 New User
    I got this laptop just a few days ago but I use this laptop for both work and gaming, so mostly all day. Had only a couple of hours of gaming for test so far, but the backlight seems prominent on games I have tried (the evil within 2, dishonored 2) which are rather darker than most others.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    Backlight bleed is considered normal by the manufacturers. The light bleed on your display isn't much normal. You can contact the retailer you purchased the laptop from and ask for a replacement. Mind that it isn't guaranteed that the replacement laptop is going to have less bleeding, in fact it is likely to have the same amount or even more(in your case it is not likely to have more).
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Stermen
    Stermen Member Posts: 1 New User
    edited May 2018
    I just received my laptop a week ago, and I noticed this a couple days in when I was playing at night, in some dark scenes...So it got me searching...Is this normal? Because I don't think this is normal.... I'm just wondering before I send it back in? Thanks. G3 571***
  • Pandapao
    Pandapao Member Posts: 5 New User

    mine has this glow or bleed. Did you replace your unit
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Pandapao i doubt you wold get any answer at all here from the OP as this thread is old :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Categories