Aspire 3 A315-41-R9J1 backlit keyboard?

AMD
AMD Member Posts: 3 New User
edited August 2023 in 2018 Archives
The specs for this model on the Acer website state that it has a backlit keyboard, but after buying it and trying it out, I don't think it does.  This was one of the reasons I had purchased this model, so I'm hoping it actually does have a backlit kb and Acer hasn't listed the backlight function in error.  Could someone please confirm?

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer
    Hello,
    Please could you post a picture of the keyboard?
    France
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hello,
    Please could you post a picture of the keyboard?
    Hi AMD,
    Sorry for the inconveniences, can i please have you send me a PM (Private Message) with the unit serial number for better assistance?

    Thanks,
    Acer-Manny

  • AMD
    AMD Member Posts: 3 New User
    I think the conclusion that is drawn from the lack of any kb backlight symbol on any key on the keyboard is: this is another instance of Acer's specs being inaccurate which isn't good practice as these specs are what WE rely and count on when making buying decisions.  It really does make one wonder which other specs, (especially the more technical ones) may be inaccurate as well...
  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer
    edited May 2018
    Hi AMD,
    I agree with you... It's a good conclusion!
    PS: I'm not an Acer employee.
    France
  • Brosinho
    Brosinho Member Posts: 3 New User
    Same here. Acer A315-41 R7V9. Website specsheet promises backlit keybord. But my device seems not to have that. Disapointing.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi Brosinho,

    I am sorry to hear that. 

    Have you tried contacting your local Acer support center?

    I think thats the best way to go, they will be able to check all the parts etc. with your serial number for accurate information.

    Thanks,
    Acer-Manny