Acer e5-774g-56fc

Krissu
Krissu Member Posts: 6 New User
edited August 2023 in 2018 Archives
Hi,my laptop showing Critical Process Died and then black screen and ACER middle on screen.What to do?

Answers

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Press and hold the power button for about 5 seconds till the laptop completely shuts off. Then press the power button once to turn it back on. Jack E/NJ

    Jack E/NJ

  • Krissu
    Krissu Member Posts: 6 New User
    It's not helping
  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Press and hold the power button again to completely shut off the laptop. Then turn it back on and immediately start tapping the F2 key to enter the BIOS menu. Are the hard drives identified in the Information tab? If yes, make sure the F12 boot menu and D2D recovery are enabled in the Main tab. Then press F10 to save settings and exit. Jack E/NJ

    Jack E/NJ

  • Krissu
    Krissu Member Posts: 6 New User
    F12 and D2D recovery are disabled,and next ?
  • Krissu
    Krissu Member Posts: 6 New User
    Sorry,F12 is disabled and D2D is enabled.For me this is big science
  • Krissu
    Krissu Member Posts: 6 New User
    Now both are enabled but still same situation,black screen and Acer logo
  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    edited May 2018
    OK. Press and hold the power key till the machine completely shuts off again. Then turn it back on and ***immediately*** press and hold the ALT key while tapping the F10 key. A recovery screen should appear similar to what you see in the video below. Go to the troubleshooting advance options section to try to repair the system. If it fails, then we'll try another method using the command prompt. Jack E/NJ

    https://www.youtube.com/watch?v=cpzLJRAZldA


    Jack E/NJ

  • Krissu
    Krissu Member Posts: 6 New User
    Hi.I got back my laptop from Acer repair service and they wrote:Your SSD had defective sectors.
    Thank you anyway.
  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Thanks for the report @Krissu I guess these SSDs fail almost like the HDDs too. Jack E/NJ

    Jack E/NJ