XB321HK Weird Artifact

Well according to Acer-Manny they have my monitor in the engineering department and have re-created the issue and have had my $1000.00 monitor for 15 days now with a total of 25-30 days including the 1st attempt to fix it. I wish they could refund me so I can move on, but they said no. I don't know what else to do. I'm not a lawyer. 

RidingTheFlow said:

adamlreed93 said:

 have had my $1000.00 monitor for 15 days now with a total of 25-30 days including the 1st attempt to fix it. 

Amazing, what a mess. "True premium-grade monitor", you wish.

It is a mess and sad, I'm shaking my head as why Acer doesn't want to refund the money and make it "go away". Don't they know if you google xb321hk this issue of artifacts pops up not just on this forum, We need a class action lawyer LOL

Update: None so far Acer-Manny???

Update: They stated that they repaired my original monitor and sending back to me. 

lionheart12x said:

So they did repair the old one?

Yes i called in and they said they actually repaired the original and NO replacement, they had it for a month and extensively tested, crossing fingers

Update: Have had it for 2 days and STILL G-SYNC is causing artifacting and blanking issues, turn off G-SYNC and the blanking with artifacting goes away. I'm not even upset anymore it is what it is but Im going to call into support AGAIN. 

RidingTheFlow said:

Sounds like monitors have plenty of different issues. G-Sync seems to be a separate one.

Have you certain that they've fixed random glitches when on desktop though (or doing nothing at all)?

With G-Sync ON yes, desktop and gaming are affected, With G-Sync OFF I have YET to see and blanking or artifacting (desktop or gaming)

RidingTheFlow said:

So, you have to turn G-Sync off completely? Turning windowed g-sync is not enough? I would think so since monitor stays in "g-sync" mode even if you use fullscreen-only, but just to confirm.

Thats a great question, I have only been doing Enable G-Sync for windowed and full screen mode OR OFF (currently)

Ok thanks for confirming. This is not very useful, since whole point of price premium is this is G-Sync monitor. Otherwise it would be pretty mediocre 60Hz UHD.

Acer-Manny, care to comment on this? Why this is still happening - this was going on for almost 2 years now, people send their monitors for repairs, then get it back "fixed" while its still not fixed?  Acer did write a lot of great posts a lot about caring about customers, trying to own to their mistakes, having pride in Predator brand - but we still have to see this translate to actual deeds (and sending monitor back and forth for weeks does not count as "deeds").

G-Sync is NOT working on another repair, I believe there is NO fix for xb321hk. With G-Sync OFF I get no artifacts, no blanking. I have sent in my/a monitor 3-4 times. I have even got a completely different replacement monitor and it does the same thing. 1st lvl & the Engineering department have had my monitor for 1.5-2 months total and STILL they send me back a monitor that does NOT work with G-Sync ON....Acer-Manny you have been extremely nice BUT this is a forum to explain my experience to the end users as a BEWARE DO NOT BUY a Acer Predator xb321hk monitor.