Please help I need help

Nebuls
Nebuls Member Posts: 2 New User
edited November 2023 in 2018 Archives
My Chromebook is repenting the last few seconds of my show on Netflix, the video isn’t moving but the sound is repeating itself. The power button isn’t working and neither is the volume or brightness. So the only way to make it stop was to unplug the sound wires. Please Help

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    Nebuls
    What is the full model number of your Chromebook?
    Try performing a simple power drain. Power Off your Chromebook. Disconnect the charger. Press and hold the power button for 10 seconds. Reconnect the charger and check the issue.
    If the issue persists, perform a power wash. A 'Powerwash' is a Factory Reset that is used prior to performing a system recovery. Performing a powerwash will erase all local data. 
    You can reset your Chromebook to its original factory state from the sign-in screen by pressing Shift + Ctrl + Alt + R and clicking Restart.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    Nebuls
    What is the full model number of your Chromebook?
    Try performing a simple power drain. Power Off your Chromebook. Disconnect the charger. Press and hold the power button for 10 seconds. Reconnect the charger and check the issue.
    If the issue persists, perform a power wash. A 'Powerwash' is a Factory Reset that is used prior to performing a system recovery. Performing a powerwash will erase all local data. 
    You can reset your Chromebook to its original factory state from the sign-in screen by pressing Shift + Ctrl + Alt + R and clicking Restart.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Nebuls
    Nebuls Member Posts: 2 New User
    Thank you it worked, my laptop is working now
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Nebuls said:
    Thank you it worked, my laptop is working now
    Glad that the issue is resolved. I appreciate all your efforts in fixing the problem.  :)