K272HL Zeroframe fullscreen issue

When the monitor is on the display is shifted 1inch to the right and 1 inch down leaving a black border
Nvidia tried overscan and underscan - this has no effect on the issue

H.Position and V.Position and Focus are greyed out on the OSD even with DVI to DVI but works with the VGA cable

My question is

Faulty monitor hdmi signal
or Acer driver not reporting proper information to Nvidia card (Gtx 970) Newest drivers

This monitor is supposed to be zero frame but the drivers are restricting the monitor from using this technology is the monitor 16:10 or 16:9

Can someone from Acer tech please explain why I have Paid ££££ for monitor that does not function as it should

Accepted answers

All comments

Sharanji

BlackDragon_UK

Please try scaling options provided in the "adjust desktop size and position" section of the Nvidia control panel.

By default, all scaling is performed on the display, however you can set it up so the GPU performs all scaling operations (like I have it). There's also three different scaling options

Aspect ratio (maintains the aspect ratio of your display at all times)

Full-screen (stretches the image across the screen)

No scaling (does not scale the image at all)

By clicking on the "Size" tab, you'll be able to adjust the image manually to fit your screen.

OSD menu functions can only adjust analog signals from a video card. The DVI signal is digital. Consequently, the OSD menu is incapable of adjusting the DVI signal and most of it will be inaccessible. The Brightness control is the occasional exception because it adjusts the intensity of the monitor backlights, which can function independently of any signal from your video card, analog or digital.

Hit 'Like' if you find the answer helpful!

Click on 'Yes' if the comment answers your question!

BlackDragon_UK

Sharanji said:

BlackDragon_UK

Please try scaling options provided in the "adjust desktop size and position" section of the Nvidia control panel.
By default, all scaling is performed on the display, however you can set it up so the GPU performs all scaling operations (like I have it). There's also three different scaling options
Aspect ratio (maintains the aspect ratio of your display at all times)
Full-screen (stretches the image across the screen)
No scaling (does not scale the image at all)
By clicking on the "Size" tab, you'll be able to adjust the image manually to fit your screen.

OSD menu functions can only adjust analog signals from a video card. The DVI signal is digital. Consequently, the OSD menu is incapable of adjusting the DVI signal and most of it will be inaccessible. The Brightness control is the occasional exception because it adjusts the intensity of the monitor backlights, which can function independently of any signal from your video card, analog or digital.

Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!

Sharanji said:

BlackDragon_UK

Please try scaling options provided in the "adjust desktop size and position" section of the Nvidia control panel.
By default, all scaling is performed on the display, however you can set it up so the GPU performs all scaling operations (like I have it). There's also three different scaling options
Aspect ratio (maintains the aspect ratio of your display at all times)
Full-screen (stretches the image across the screen)
No scaling (does not scale the image at all)
By clicking on the "Size" tab, you'll be able to adjust the image manually to fit your screen.

OSD menu functions can only adjust analog signals from a video card. The DVI signal is digital. Consequently, the OSD menu is incapable of adjusting the DVI signal and most of it will be inaccessible. The Brightness control is the occasional exception because it adjusts the intensity of the monitor backlights, which can function independently of any signal from your video card, analog or digital.

Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!

Please read carefully the statement I made

Clearly the method you are referring to is for the windows desktop

where as I am referring to the monitor set up screen as in "ZEROFRAME"
this indicates no black borders on the monitor display

what you refer to in the nvidia setup is overscan and underscan this does not clearly work as per statement

BlackDragon_UK

Is there an update from Acer regarding this Zeroframe scaling issue where it leave a 1 inch black border where the bezel should be on this K272HL monitor

BlackDragon_UK

Update on my issue with Zeroframe.

None acknowledgement from ACER regarding and recent repairs to this particular monitor K272HL regarding Aspect ration scaling problem as described.

Also your consumer rights are being over written by a unenforceable T&C regarding your Monitor warranty.

Sharanji

BlackDragon_UK
Sorry to hear your experience. Please wait for others in the forum to respond with a resolution.

Manny-Acer_Retired

Hi BlackDragon_UK,

I am sorry for the inconveniences, the Aspect Ratio for this Monitor is 16:9:

https://www.acer.com/ac/en/GB/content/model/UM.HX3EE.D01

Have you contacted your local Acer support for assistance?

Thanks,
Acer-Manny