Bug- External Spreakers into Jack Disables Bluetooth Headset and Internal Microphone

allenJeffB
allenJeffB Member Posts: 4 New User
edited November 2023 in 2018 Archives
I have a Predator Helios 300 (G3-571).  When I plug in a pair of 2 channel Klipsch speakers (has subwoofer)  into the headphone jack it disables the internal speaker and bluetooth headset recording functions.  Both work normally when unplugged but when plugged in are disabled so no mic levels.  This is a bug.  Tech support says they can't fix it and to report it to Acer for a software patch.  Acer please note and fix.

Answers

  • allenJeffB
    allenJeffB Member Posts: 4 New User
    edited April 2018
    The internal Microphone Array has a conflict because its jack setting is is set to the left panel 3.5mm jack.  It is wired in to the motherboard so shouldn't be set to this.  Remove the conflict and it should work with the external speaker plugged into the jack.  Realtek needs to patch their controller.