How di I get my Chromebook working again

nyx
nyx Member Posts: 11

Tinkerer

edited November 2023 in 2018 Archives
I was playing Dragonvale on my R11 Chromebook up to Wednesday morning.  When I go to log in it takes me to the Facebook login screen, I hit log in and I then get a message that "Google Chrome OS can't open this page".  What happened and how do I fix it?!

TY

Answers

  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Try pressing and holding the power button for 5-10 seconds till the machine completely shuts off. Then turn it back on again. Jack E/NJing

    Jack E/NJ

  • nyx
    nyx Member Posts: 11

    Tinkerer

    How will that help me get the OS to work with Dragonvale?
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    It should clear any corrupted RAM memory that's preventing the page from opening properly. If that doesn't work, then a power wash reset is the next thing you should try. Jack E/NJ

    Jack E/NJ

  • nyx
    nyx Member Posts: 11

    Tinkerer

    Tried both still not working
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Does this mean you can't do anything at all on the R11? Jack E/NJ

    Jack E/NJ

  • nyx
    nyx Member Posts: 11

    Tinkerer

    Dragonvale is the only thing I cannot do.  Here is a pic of what I get

  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    The issue isn't with your machine. Can you access the DVale  community Ok? https://www.facebook.com/pg/dragonvale/community/    Jack E/NJ

    Jack E/NJ

  • nyx
    nyx Member Posts: 11

    Tinkerer

    yes, and i can play it as a stand-a-lone
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    OK. But did you post a message to the DVale community about the problem you are having loading this page? Jack E/NJ

    Jack E/NJ

  • nyx
    nyx Member Posts: 11

    Tinkerer

    They was not their issue
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Then the problem is that Chrome cannot fully load the Facebook webpage. Meaning something is wrong with the Facebook webpage. If you can, you should try to report the problem to Facebook. Just tell them that Chrome can only partly load the Facebook webpage and it's the only webpage that won't fully load. Jack E/NJ

    Jack E/NJ

  • nyx
    nyx Member Posts: 11

    Tinkerer

    I have sent 2 reports but have rec'd no fresponse
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    It'll probably take awhile. Don't hold your breath waiting for a response. Jack E/NJ

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,932 Trailblazer
    I wonder if they're using Flash for the game?
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