Acer Nitro 5 randomly shutting off when on battery power

GabeWJ
GabeWJ Member Posts: 9

Tinkerer

edited August 2023 in 2018 Archives
Just bought a brand new nitro 5... when its on battery power after random periods of time it just shuts off and I have to restart it. Seriously WTF acer, brand new $700+ latop and it's randomly shutting off when I'm in the middle of working? I'm sick of wondering if my laptop is gonna take a dump on battery power when in the middle of working on something. I check the battery and its fine. 

What's the problem? How do I fix it? Do I just punt my new laptop off the balcony, because that's what I feel like doing, this is maddening.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,590 Trailblazer
    Hi,
    You could try a battery reset, switch off the laptop, disconnect the AC adapter, follow the instructions in the video, leave the laptop to rest for a while before starting again.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi,

    Please check at what intervals does the battery gets turned off.. ex: while running any application, while playing games etc.. also check if the device gets overheat while the unit turns off.. 
    Click on 'Yes' to accept my comment as answer
  • GabeWJ
    GabeWJ Member Posts: 9

    Tinkerer

    edited May 2018
    i did all that you said prior to posting this in this forum... its shutting down for no reason... ACER you guys XXXX XXXX...

    $750 for this acer nitro garbage...

    [Edited post to remove un-allowed content - Acer-Manny]  
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi,

    if the device turns off for no reason on a brand new device. i would say you can try factory reset or check with the place of purchase.
    Click on 'Yes' to accept my comment as answer
  • GabeWJ
    GabeWJ Member Posts: 9

    Tinkerer

    its just a pain thats all... I'll have to drive an hour to get there and see if they will take it back. I bought in 4/5/2018 so hopefully they won't give me grief about taking it back...

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    @GabeWJ a few stores would have 15-30 days of replacement policy. you can give it a try.
    Click on 'Yes' to accept my comment as answer
  • GabeWJ
    GabeWJ Member Posts: 9

    Tinkerer

    They have 15 days and it has expired... so im stuck with a $750+ bum laptop that is supposed to be decent...

    this makes me sad
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi, 

    Please contact Acer support to check if they can offer anything to resolve your issue
    Click on 'Yes' to accept my comment as answer
  • GabeWJ
    GabeWJ Member Posts: 9

    Tinkerer

    i did, nothing of substance came of it... shocking 
  • HiepTran
    HiepTran Member Posts: 2 New User
    Did you check the temperature ?? I got the same model, and it is quite hot when I play heavy game while plugin. If that is the reason I suggest you using the cooling pad or try to limit CPU and VGA performance when plugin
  • GabeWJ
    GabeWJ Member Posts: 9

    Tinkerer

     brah, I do not do anything heavy on this laptop. I didn't buy it for gaming. It shuts off when I'm doing things as simple as writing an acer post. did you not read my initial post? I said it only happens when on battery power. how do you deduce it to being a temperature issue when it is on battery power? BRAH...

    lets all go ride a logic train together lol, i'll pay hahahahahhahahahahahahaha

    thank you all for your help, believe it or not the acer tech support line was less helpful than this forum not including the language barrier.
  • Mono
    Mono Member Posts: 21 Networker
    GabeWJ said:
    Just bought a brand new nitro 5... when its on battery power after random periods of time it just shuts off and I have to restart it. Seriously WTF acer, brand new $700+ latop and it's randomly shutting off when I'm in the middle of working? I'm sick of wondering if my laptop is gonna take a dump on battery power when in the middle of working on something. I check the battery and its fine. 

    What's the problem? How do I fix it? Do I just punt my new laptop off the balcony, because that's what I feel like doing, this is maddening.
    hi,
    brother don't worry o can help you with kindly update the latest BIOS version to resolved this issue if you can't find where to download the BIOS please help me with the full model number so i can provide the link to download 
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi GabeWJ

    I'm sorry that you're having issues with your Acer Nitro 5. Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny

  • JoLynn
    JoLynn Member Posts: 14

    Tinkerer

    In case that didn't work--I discovered that mine was shutting down when my FitBit Charge 2 was near it. https://community.acer.com/en/discussion/544782/nitro-5-an515-51-turning-off-caused-by-fitbit


  • JoLynn
    JoLynn Member Posts: 14

    Tinkerer

    JoLynn said:
    In case that didn't work--I discovered that mine was shutting down when my FitBit Charge 2 was near it. https://community.acer.com/en/discussion/544782/nitro-5-an515-51-turning-off-caused-by-fitbit


    I discovered it's not the FitBit. It's the magnetic clasp on the band. There's a spot near the front of the keyboard, just left of the touch pad. When the magnet gets near it, everything goes dark. (Sorry for falsely accusing the FitBit!)
  • mehradzf
    mehradzf Member Posts: 18 Troubleshooter
    GabeWJ said:
    i did all that you said prior to posting this in this forum... its shutting down for no reason... ACER you guys XXXX XXXX...

    $750 for this acer nitro garbage...

    [Edited post to remove un-allowed content - Acer-Manny]  
    it happened to me too. go to the store where you bought it from and show them this and say its a hardware problem. i got a brand new laptop you can try too