G3-572-72PX - windows jams

Lutherovsky
Lutherovsky Member Posts: 8

Tinkerer

edited November 2023 in 2018 Archives
I bought a laptop about a week ago, I use it all the time but for some activities, sometimes even opening a new tab in Firefox, the system stutters for a second and i cant do anything. Even when im listening youtube the background, everything is jammed. The system is windows 10 64bit. anyone had a problem like me?

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Lutherovsky
    Lutherovsky Member Posts: 8

    Tinkerer

    Not work for me :(
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It is likely that the issue comes from nvidia optimus, so I would suggest you to update the Intel and Nvidia drivers. In windows search type 'change device installation settings' and hit enter. Select No and save changes. Install the Intel VGA driver(download here). Download and install the latest Nvidia driver from Nvidia.com.


    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Lutherovsky
    Lutherovsky Member Posts: 8

    Tinkerer

    Still nothing helped
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited April 2018
    Try running windows in safe mode(press shift+restart). If the issue persists in safe mode then the issue is likely to be in the windows. If that is the case after you exit safe mode, input the following command - sfc /scannow . It will scan for corrupted windows files and fix them.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Lutherovsky
    Lutherovsky Member Posts: 8

    Tinkerer

    "Windows Resource Protection did not find any integrity violations." But in safe mode i dont see this problem
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    As it doesn't happen in safe mode, then the problem is with nvidia optimus, which is a driver. You need to try different versions of the intel hd driver. Download the latest driver available from Intel.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Lutherovsky
    Lutherovsky Member Posts: 8

    Tinkerer

    I think i try everything, i instal latest version of intel hd driver, previous version and nothing help
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I can't think of any other solution. The last thing you can try is to factory reset windows and hope that it will fix the issue.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Lutherovsky
    Lutherovsky Member Posts: 8

    Tinkerer

    I have this problem week ago and the first thing i did was reinstall. I have no idiea..