Helios 300 Help! Bios update stuck.

tume115
tume115 Member Posts: 4 New User
edited November 2023 in 2018 Archives
Hello!

So I downloaded the 1.13 bios update and install went fine to 35% and then it stuck and the clock next to it stopped too. Problem is I can't even turn the laptop off since the power button won't work. Any help would be greatly appreciated, just got the laptop today.

Best Answer

  • IronFly
    IronFly ACE Posts: 18,412 Trailblazer
    Answer ✓
    i think your laptop need a BIOS recovery but this can be done only by Acer support service; time to give them a call.
    I'm not an Acer employee.

Answers

  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
    tume115 said:
    Hello!

    So I downloaded the 1.13 bios update and install went fine to 35% and then it stuck and the clock next to it stopped too. Problem is I can't even turn the laptop off since the power button won't work. Any help would be greatly appreciated, just got the laptop today.


    This situation is kinda serious. You can try Internal Battery Reset if possible man. Be careful and follow the steps as mentioned here. Then you can do Alt+F10 and factory reset it.

    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    BElieve in YOUrself.
  • tume115
    tume115 Member Posts: 4 New User
    Yeah, no luck. After I press power only the lights are blinking slowly and fans turning on and off.
  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
    @JackE@IronFly - Please help him.

    @tume115 I've tagged an ACE for your help. Please be patient as this is beyond me m8.
    BElieve in YOUrself.
  • tume115
    tume115 Member Posts: 4 New User
    @RanY2J Thanks for your help. I just hope there's something I can try and that this isn't totally lost cause.
  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
    tume115 said:
    @RanY2J Thanks for your help. I just hope there's something I can try and that this isn't totally lost cause.
    It's not, I felt like there should be some other steps other than sending it for return. One thing you can do is to just stop it from charging and then unhook the battery and then powerdrain and boot but I don't want to suggest you something that I am not sure about. Patience my friend is the key here! Good luck and I will surely subscribe this thread for my knowledge as well. We've helpful ACE members in this forum who contribute almost everyday with their knowledge. Trust them!
    BElieve in YOUrself.
  • IronFly
    IronFly ACE Posts: 18,412 Trailblazer
    Answer ✓
    i think your laptop need a BIOS recovery but this can be done only by Acer support service; time to give them a call.
    I'm not an Acer employee.
  • tume115
    tume115 Member Posts: 4 New User
    IronFly said:
    i think your laptop need a BIOS recovery but this can be done only by Acer support service; time to give them a call.
    I'll have to wait till Monday. I'm from Finland and the service isn't open on weekends. Oh well, thanks for the help guys. At least the laptop looks nice.

Categories